Open to opportunities

John Mbugua

@johnmbugua

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Web developer and customer service representative with diverse technical skills.

Kenya

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What I'm looking for

I am looking for a role that allows me to leverage my web development skills while providing opportunities for growth and collaboration in a dynamic team environment.

I'm a dedicated web developer and customer service representative based in Nairobi, Kenya. With a strong foundation in software development and customer relations, I have honed my skills in various technologies, including the MERN stack, Python, and JavaScript. My current role at Telesky involves ensuring compliance and providing exceptional support to customers, while my freelance work on Upwork allows me to create dynamic web applications for a diverse clientele.

My educational background includes a Bachelor of Science in Applied Computer Science from Chuka University and a Software Development course from PLP Academy. I have also gained valuable experience through internships and industrial attachments, where I managed website content, provided IT support, and collaborated on web application development. I am passionate about leveraging technology to solve real-world problems and continuously seek opportunities to expand my knowledge and skills in the tech industry.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Telesky

Nov 2024 - Present (10 months)

Verified customer identities and validated KYC documentation to ensure compliance with regulatory requirements. Assisted customers with KYC processes by providing guidance and resolving any issues promptly.

Customer Service KYC Regulatory Compliance Data Privacy

Current

Web Developer

Current

Upwork

Feb 2021 - Present (4 years 7 months)

Developed and maintained web applications for various clients. Utilized technologies such as JavaScript, MERN stack, and Python to build dynamic and responsive web solutions.

Web Development JavaScript MERN Stack Python Web Applications Troubleshooting

ICT Intern

State Department for Basic Education, Kangema Education Offi

Jun 2023 - Jun 2024 (1 year)

Managed and maintained website content, WAN/LAN connectivity, and server performance. Provided hardware and software troubleshooting, including installing updates and patches.

Server Performance Data Management

IT Industrial Attachment

Zalego Academy

Apr 2020 - Aug 2020 (4 months)

Configured and maintained various hardware and software, performing regular backups. Collaborated on the development of eCommerce, school-management, and hospital-management web applications using Laravel.

Software Maintenance Data Backup Web Application Development Laravel Database Management

Education

Degrees, certifications, and relevant coursework

PLP Academy

Software Development, Software Development

2022 - 2022

Completed a comprehensive program in software development, gaining practical skills and knowledge in various programming concepts and tools. Focused on building a strong foundation for a career in software engineering.

Chuka University

Bachelor of Science, Applied Computer Science

2018 - 2022

Pursued a Bachelor of Science in Applied Computer Science, acquiring in-depth knowledge of computer systems, software development, and theoretical foundations. Developed strong analytical and problem-solving skills relevant to the field.