Nana Melikidze
@nanamelikidze
Operations specialist at Shift4 and RS2 who supported merchant onboarding, monitored operational processes, and completed client reconciliations.
MaltaWhat I'm looking for
At Shift4, I handled onboarding operations cases in Salesforce, monitored GMA process dashboards, and supported internal teams with onboarding requirements and KYC due diligence. I also worked with customers and merchants to resolve queries and support ongoing processes.
At RS2, I monitored operational processes and automation alerts, maintained customer records, and supported incident tracking and reporting. I also updated documentation in Confluence and completed daily reconciliation for clients.
Experience
Work history, roles, and key accomplishments
Handled over 30 general cases daily in Salesforce, ensuring data accuracy and currency. Monitored over 5 dashboards to ensure GMA processes were completed accurately and resolved customer and merchant queries.
Operations Officer
RS2
Jun 2023 - May 2026 (2 years 11 months)
Assisted in preparation, validation, and review of operational documents to ensure accuracy and compliance. Monitored automation alerts to ensure processes complied with client SLAs and managed customer enquiries and records.
Sales Coordinator
TOLY Products
Dec 2020 - Jun 2023 (2 years 6 months)
Promoted products to more than 30 clients, contributing to sales targets. Compiled presentations and quotations, coordinated communication across projects, and oversaw follow-ups for new project briefs.
Sales Assistant
SEBECCA HOLDINGS LTD - JENNYFER Shop
Dec 2019 - Dec 2020 (1 year)
Ensured high levels of customer satisfaction through excellent sales service, increasing repeat customer rate by 20%. Handled customer service, POS, sales, and inventory management in a high-end retail outlet.
Bank Officer
Bank of Georgia
Jun 2013 - Oct 2019 (6 years 4 months)
Delivered customer experience and support to over 50 clients, improving satisfaction and service quality. Managed daily cash and cheque transactions, including foreign payments, and mentored junior employees.
Education
Degrees, certifications, and relevant coursework
Udemy
KYC in a nutshell - Complete beginner guidance to AML/KYC, AML/KYC
Completed a beginner course on AML/KYC fundamentals.
Udemy
From ZERO to Advanced in Microsoft Excel, Microsoft Excel
Completed a course covering Microsoft Excel from beginner to advanced level.
ATC
ATC Certification in International Accounting Standards and Taxation, International Accounting Standards and Taxation
Earned a certification in International Accounting Standards and Taxation.
Ilia State University
Bachelor's in Business Administration and Management, Business Administration and Management
Earned a Bachelor's degree in Business Administration and Management.
Tech stack
Software and tools used professionally
Availability
Location
MaltaAuthorized to work in
GeorgiaSalary expectations
Social media
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