никита Щербинский
@0004742
I reconcile payment operations, resolve discrepancies, and keep banking processes SLA-compliant.
GeorgiaWhat I'm looking for
I've supported banking operations at Alfa-Bank, Ozon Bank, T-Bank, Sberbank, and Bank Saint Petersburg, monitoring SLA compliance, reconciling data, and resolving operational discrepancies. At Alfa-Bank, I prepared performance reporting in Excel, maintained databases, coordinated issue resolution, and trained new employees.
I'm comfortable processing high volumes of client operations while meeting speed and quality KPIs. I work with Excel, Google Sheets, CRM systems, databases, documentation, and back-office processes, and I'm looking to grow in payment operations at an international fintech company.
Experience
Work history, roles, and key accomplishments
Operations Service Manager
Alfa-Bank
Jul 2024 - Aug 2025 (1 year 1 month)
Monitored operational processes and ensured compliance with internal regulations and SLA standards. Prepared and analyzed operational performance reports in Excel, reconciled data, and coordinated with related departments to resolve issues.
Field Representative
Ozon Bank LLC
May 2023 - Apr 2024 (11 months)
Verified client documents and data for accuracy before processing operations. Tracked request statuses, ensured SLA compliance, and maintained reporting in Excel.
Client Operations Specialist
T-Bank / Sberbank / Bank Saint Petersburg
Mar 2021 - Dec 2022 (1 year 9 months)
Processed a daily flow of client operations while ensuring data accuracy and compliance with internal regulations. Consistently met KPIs for speed and quality of service.
Education
Degrees, certifications, and relevant coursework
Institute of Business and Information Systems
Higher education, Management
2025 -
Pursuing a degree in Management, expected to complete in 2029.
College of Information Technology and Finance
Vocational, Banking
2021 - 2024
Completed vocational training in Banking, specializing as a Financial Expert.
Tech stack
Software and tools used professionally
Availability
Location
GeorgiaAuthorized to work in
Job categories
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