Maryam Miqava
@maryammiqava
Customer support and operations professional at Majid Al Futtaim Georgia, processing 100+ system updates weekly.
GeorgiaWhat I'm looking for
At Majid Al Futtaim Georgia, I maintain operational databases and product information, processing 100+ system updates weekly with a reported 98% data accuracy rate. I use Excel and shared spreadsheets to validate data and coordinate corrections with operational and technical teams.
Previously, I handled customer escalations and supported store operations as Onboarding & Operations Manager at Majid Al Futtaim Georgia. At LLC Kiosk Georgia, I trained and onboarded employees and contributed to process improvements; I'm seeking part-time remote customer support, onboarding coordination, or client operations opportunities.
Experience
Work history, roles, and key accomplishments
Onboarding Data & System Operations Officer
Majid Al Futtaim Georgia
Jan 2025 - Present (1 year 10 months)
Maintain and update internal operational databases and product/catalog information, processing 100+ system updates weekly with a reported 98% data accuracy rate. Perform routine data checks, investigate discrepancies, and coordinate corrections to support reliable information across systems.
Onboarding & Operations Manager
Majid Al Futtaim Georgia
Jan 2023 - Jan 2025 (2 years)
Led day-to-day store operations and supported employees through coaching, practical guidance, and timely issue resolution. Handled 30+ customer escalations per week, coordinating solutions while maintaining service standards.
Team Lead & Assistant Onboarding Manager
LLC Kiosk Georgia
Jan 2020 - Jan 2023 (3 years)
Trained and onboarded 50+ employees in service procedures, daily workflows, and operational standards. Progressed from frontline barista to supervisory and management responsibilities, supporting staff and store performance.
Education
Degrees, certifications, and relevant coursework
Tbilisi State University
Bachelor of Arts, English and Spanish Philology
2016 - 2021
Pursued a Bachelor of Arts in English and Spanish Philology, graduating in 2021.
Universidade de Lisboa
International Exchange Program, English and Spanish Philology
2019 - 2020
Participated in an international exchange program from September 2019 to January 2020.
Tech stack
Software and tools used professionally
Availability
Location
GeorgiaAuthorized to work in
Salary expectations
Social media
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