Open to opportunities

Teona Geladze

@teonageladze

Message

Results-driven sales professional skilled in customer service, CRM, and operational performance.

Georgia

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What I'm looking for

I am looking for a sales or customer operations role where I can leverage CRM and KPI experience, grow into leadership, and contribute to revenue and customer satisfaction.

I am a results-driven sales and customer operations professional with experience in retail and B2B environments, strong CRM expertise, and a track record of meeting and exceeding sales targets. I have supported cross-functional teams, produced KPI-driven reports for management, and trained colleagues to improve service quality and operational efficiency.

I bring proven strengths in negotiation, communication, time management, and attention to detail, complemented by a Bachelor of Business Administration and recent training in general management and leadership. I am motivated to leverage my sales and operational experience to drive revenue growth and improve customer experiences.

Experience

Work history, roles, and key accomplishments

Operations Customer Expert

Teleperformance

May 2023 - Sep 2025 (2 years 4 months)

Monitored KPIs and produced reports to inform strategic decisions, maintained CRM/data integrity, and trained team members to improve operational efficiency and service quality.

CRM KPIs Cross Functional Collaboration Data Integrity Training Customer Service

Sales Assistant

Zara

Mar 2020 - Feb 2023 (2 years 11 months)

Operated POS and managed transactions, achieved and exceeded monthly sales targets through upselling, and supported inventory counts and stockroom organization.

Cash Handling Upselling Inventory Management Customer Service Merchandising Communication

Sales Representative

Capital Partners of Georgia

Feb 2021 - Mar 2022 (1 year 1 month)

Developed and implemented sales strategies to exceed revenue targets, presented proposals to customers, and analyzed sales data to recommend improvements.

Sales Strategy Lead Generation Proposal Development Sales Analysis CRM Trade Shows Client Relations