teona yruashvili

Managed daily branch operations, supervised employees, and handled customer enquiries and service issues. Reviewed customer information and documentation to ensure accuracy and completeness.

Reviewed customer and credit-related information with a focus on accuracy and attention to detail. Analysed documentation, identified discrepancies, and supported risk assessment processes.

Assisted customers with credit applications and financial products, processed transactions, and resolved routine enquiries. Collected and reviewed customer information during the application process.

Provided customer support across everyday banking services, identified customer needs, and directed them to appropriate services. Assisted with self-service banking machines and handled enquiries.

Conducted structured interviews with customers and the public, following predefined research questions and quality requirements. Collected and recorded information accurately and maintained data quality.

Master's degree in Business Administration and Management (MBA) from East European University, completed in 2022.

Bachelor's degree in Social Sciences with a focus on Sociology from Tbilisi State University, completed in 2022.