Manana Kapanadze
@mananakapanadze
Operations professional at Glovoapp Georgia coordinating courier onboarding and processing information through internal operations systems.
GeorgiaWhat I'm looking for
At Glovoapp Georgia, I coordinate courier registration and onboarding, guiding prospective couriers through the required steps and providing in-person assistance. I also use the company's internal web-based operations platform to manage courier-related information.
I communicate with prospective and active couriers about operational matters, platform opportunities, and outstanding balances. As a Customer Service Specialist, I investigated customer concerns, coordinated with relevant teams, and documented cases through resolution.
At the Central Election Commission, I processed time-sensitive election data and supported documentation and administrative operations. I also completed an internship there, assisting with information processing and day-to-day administrative tasks.
My experience also includes managing order and store operations information at Majid Al Futtaim Hypermarkets Georgia. Through manual QA training, I studied test case design, functional and regression testing, Jira, Postman, and basic SQL.
Experience
Work history, roles, and key accomplishments
Supply Growth Agent
Glovoapp Georgia
Jan 2023 - Present (3 years 10 months)
Coordinate courier registration and onboarding, manage courier-related information using internal operations platform, and handle communication with couriers.
Customer Service Specialist
Glovoapp Georgia
Jan 2021 - Dec 2023 (2 years 11 months)
Investigated customer concerns, managed high-volume inquiries, and documented case information to support resolution.
Election Commission Relations Department
Central Election Commission
Jan 2021 - Dec 2021 (11 months)
Processed time-sensitive election data and supported departmental documentation and administrative operations.
Election Commission Relations Department Intern
Central Election Commission
Jan 2020 - Dec 2020 (11 months)
Assisted with documentation, information processing, and day-to-day administrative tasks.
Business Cycle Clerk
Majid Al Futtaim Hypermarkets Georgia
Jan 2019 - Dec 2019 (11 months)
Managed information relating to orders, goods, and store operations; supported documentation and communication between stakeholders.
Cashier
Majid Al Futtaim Hypermarkets Georgia
Jan 2017 - Dec 2019 (2 years 11 months)
Processed transactions accurately and supported customers in a fast-paced retail environment.
Consultant
TAC
Jan 2016 - Dec 2017 (1 year 11 months)
Assessed customer needs and provided product consultations and assistance.
Call Center Operator
Troubled Assets Management Bureau
Jan 2015 - Dec 2016 (1 year 11 months)
Handled customer calls and multiple service cases, supporting problem resolution through clear communication.
Barista
Coffee Corner
Jan 2015 - Dec 2015 (11 months)
Provided customer service and supported daily operations.
Education
Degrees, certifications, and relevant coursework
Tbilisi State University
Bachelor, Social and Political Sciences
2012 - 2016
Bachelor of Social and Political Sciences from Tbilisi State University from 2012 to 2016.
Solvd Laba
Manual QA Course, Manual QA
Completed manual QA training covering testing fundamentals, test case design, bug reporting, Jira, Postman, and basic SQL.
Tech stack
Software and tools used professionally
Availability
Location
GeorgiaAuthorized to work in
Salary expectations
Social media
Job categories
Interested in hiring Manana?
You can contact Manana and 90k+ other talented remote workers on Himalayas.
Message MananaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
