Open to opportunities

Nana Akua Boatemah Owusu

@nanaakuaboatemahowus

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Detail-oriented HCI master's student with 4+ years in HR, admin, and customer support.

Germany

Message

What I'm looking for

I seek a part-time or working-student role in a professional office where I can apply HR, admin, and customer-service skills, contribute to process improvement, and grow in people operations.

I am a detail-oriented and dependable Master’s student in Human-Computer Interaction at the University of Siegen with over four years of hands-on experience in administrative support, HR coordination, documentation, and customer service.

I have led full-cycle recruitment and onboarding processes, managed employee documentation and filing systems, and improved customer service outcomes—achieving a 95% inquiry resolution rate and reducing escalations by 30%.

I am highly organized, discreet, and proficient with CRM tools and process documentation, and I seek a working-student or office administrative assistant role where I can contribute to efficient operations and continuous improvement.

Experience

Work history, roles, and key accomplishments

Recruitment/Onboarding Specialist

Purple Wave Auction

Oct 2023 - Jan 2026 (2 years 3 months)

Led full-cycle recruitment and managed onboarding data integrity and compliance, improving candidate experience and developing training documentation to support employee ramp-up.

Onboarding HR Compliance Training Development Documentation Process Improvement

HR/Administrative Assistant

Devops Africa Limited

Oct 2023 - Jan 2026 (2 years 3 months)

Managed employee documentation, leave coordination, and training schedules while organising filing systems and supporting process improvements for HR and administrative workflows.

Employee Documentation Processes Leave Management training coordination HR Processes Process Improvement

Customer Service Representative

Nyaho Medical Centre

Apr 2021 - Sep 2023 (2 years 5 months)

Assisted customers via phone, email, and chat achieving a 95% resolution rate and reduced service escalations by 30% through professional complaint handling and cross-functional process improvements.

Customer Service Complaint Resolution CRM Phone Support Email Support Cross Functional Collaboration Service Improvement

Service Desk Support

TeledataICT Limited

Jan 2020 - Apr 2021 (1 year 3 months)

Managed customer records, subscriptions, and billing documentation while providing structured phone and email support and maintaining CRM systems to support onboarding and documentation tasks.

Phone Support Onboarding Troubleshooting