Nana Akua Boatemah Owusu
@nanaakuaboatemahowus
Detail-oriented HCI master's student with 4+ years in HR, admin, and customer support.
What I'm looking for
I am a detail-oriented and dependable Master’s student in Human-Computer Interaction at the University of Siegen with over four years of hands-on experience in administrative support, HR coordination, documentation, and customer service.
I have led full-cycle recruitment and onboarding processes, managed employee documentation and filing systems, and improved customer service outcomes—achieving a 95% inquiry resolution rate and reducing escalations by 30%.
I am highly organized, discreet, and proficient with CRM tools and process documentation, and I seek a working-student or office administrative assistant role where I can contribute to efficient operations and continuous improvement.
Experience
Work history, roles, and key accomplishments
Recruitment/Onboarding Specialist
Purple Wave Auction
Oct 2023 - Jan 2026 (2 years 3 months)
Led full-cycle recruitment and managed onboarding data integrity and compliance, improving candidate experience and developing training documentation to support employee ramp-up.
HR/Administrative Assistant
Devops Africa Limited
Oct 2023 - Jan 2026 (2 years 3 months)
Managed employee documentation, leave coordination, and training schedules while organising filing systems and supporting process improvements for HR and administrative workflows.
Customer Service Representative
Nyaho Medical Centre
Apr 2021 - Sep 2023 (2 years 5 months)
Assisted customers via phone, email, and chat achieving a 95% resolution rate and reduced service escalations by 30% through professional complaint handling and cross-functional process improvements.
Service Desk Support
TeledataICT Limited
Jan 2020 - Apr 2021 (1 year 3 months)
Managed customer records, subscriptions, and billing documentation while providing structured phone and email support and maintaining CRM systems to support onboarding and documentation tasks.
Education
Degrees, certifications, and relevant coursework
University of Siegen
Master of Science, Human-Computer Interaction
2026 -
Pursuing a Master of Science in Human-Computer Interaction, focusing on user-centered design and interaction research.
HerTechTrail Academy
Certificate, Data Analytics
2025 - 2025
Completed a Data Analytics certificate program focused on foundational data analysis techniques and tools.
ALX Africa
Certificate, Data Analytics
2025 - 2025
Completed a Data Analytics certificate program covering core analytics concepts and practical data skills.
University of Ghana
Bachelor of Arts, Social Work with Sociology
2012 - 2016
Bachelor of Arts in Social Work with Sociology focused on social services, community engagement, and sociological theory.
Availability
Location
Authorized to work in
Job categories
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