Naleli Thabana
@nalelithabana
I resolve IT support issues while building secure DevOps and data-protection skills.
South AfricaWhat I'm looking for
I've supported government, financial-services, and business users at the Department of Home Affairs, Land Bank SA, and Omotergents, resolving hardware, software, access, network, Wi-Fi, LAN, VPN, printer, and point-of-sale issues.
At Omotergents, I also help deploy Docker-based services, PostgreSQL databases, and MinIO storage; support CI/CD updates; configure NGINX and SSL/TLS; and monitor server security with Snort and Fail2ban. I'm building my path in GRC and data protection through practical POPIA, data-integrity, and security-focused work.
Experience
Work history, roles, and key accomplishments
IT Support & Junior DevOps
Omotergents
May 2026 - Present (4 months)
Provide IT support for staff and point-of-sale operations, troubleshooting PCs, printers, Wi-Fi, and inventory-system issues. Assist with deploying containerised services, PostgreSQL databases, and MinIO storage using Docker, and contribute to CI/CD pipeline updates.
Desktop Support Technician
Land Bank SA
Feb 2026 - Feb 2026 (0 months)
Delivered first-line support for hardware, software, and network queries in a financial-services environment. Configured desktops, laptops, printers, and user devices, and managed account setup, password resets, and access requests.
IT Support Technician
Department of Home Affairs
Nov 2024 - Oct 2025 (11 months)
Provided first-line support for system, software, and user-access issues in a high-volume government environment. Helped users with application access and troubleshooting, and escalated unresolved issues to technical teams for timely resolution.
Education
Degrees, certifications, and relevant coursework
Richfield Graduate Institute of Technology
Bachelor of Science, Information Technology
Bachelor of Science in Information Technology with a focus on Software Development, completed in 2024.
Tersia King Learning Academy
National Senior Certificate, General
National Senior Certificate obtained in 2020.
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Job categories
Skills
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