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Maphopha Jim

@maphophajim

Endpoint Administrator at South African Reserve Bank, managing endpoint security, device deployments, and 90–95% SLA performance.

South Africa

Message

At South African Reserve Bank, I provide second-line support across Windows and macOS and administer enterprise endpoints with ManageEngine Endpoint Central. I support device deployment, patching, endpoint compliance, and security controls, while maintaining approximately 90–95% SLA performance.

At Discovery Limited, I administered endpoint security with Microsoft Intune and Windows Defender, and supported identity and access management across Active Directory and Entra ID. My cybersecurity analysis work included investigating root causes and control gaps, assessing business impact, and recommending remediation.

Experience

Work history, roles, and key accomplishments

End User Computing Engineer

South African Reserve Bank

Jan 2026 - Dec 2026 (11 months)

Provided 2nd-line IT support across Windows and macOS, administered endpoints via ManageEngine Endpoint Central, and supported security, compliance, and DLP controls. Managed Active Directory, Entra ID, Microsoft 365, and privileged access with BeyondTrust.

Endpoint Central Active Directory Microsoft Entra ID Microsoft 365 Intune Jamf BeyondTrust PowerShell DLP ServiceNow Windows MacOS TCP IP DNS VPN

Service Desk Agent

South African Reserve Bank

Oct 2025 - Dec 2025 (2 months)

Provided first-line IT support via phone, email, and ServiceNow, handling incident logging, troubleshooting, and escalation. Supported Active Directory tasks and access management.

ServiceNow Active Directory Incident Management Troubleshooting Customer Service SLA

Endpoint Security Analyst

Discovery Limited

Aug 2024 - Feb 2025 (6 months)

Administered Microsoft Intune and Windows Defender, implementing security policies, compliance baselines, and application deployments. Investigated DLP alerts and managed endpoint security.

Microsoft Intune Windows Defender Endpoint management Security Policies Compliance DLP Application Deployment Conditional Access

Information Security Administrator

Discovery Limited

Feb 2024 - Jul 2024 (5 months)

Administered Active Directory, Entra ID, and Exchange, managing user accounts, access, and JML processes. Performed DLP monitoring and security analysis using Forcepoint and supported IAM compliance.

Active Directory Microsoft Entra ID Microsoft Office IAM JML DLP Forcepoint AD Manager Plus Citrix ServiceNow MOVEit Grafana

Cybersecurity Business Analysis Learnership

Discovery Limited

Jul 2023 - Jan 2024 (6 months)

Performed root cause analysis on cybersecurity issues, assessed risks and business impact, and developed remediation recommendations. Translated technical findings into business-focused risk assessments.

Root Cause Analysis Risk Assessment Cybersecurity Business Analysis Documentation Problem Solving