At BCX, I support retail clients with Retail Point of Sale (POS) systems, allocate incidents and service requests to field technicians, and follow up on progress against SLA timelines.
I produce audit and operational reports to support service tracking and management visibility, while keeping technical teams and stakeholders informed throughout the resolution process.
At NTT DATA, I provided enterprise technical and application support across Microsoft 365, VPN, hardware, software, SAP, ZEISS and authentication platforms. I also supported device imaging, configuration, deployment and delivery.
As a TechnicalAccelerator Intern at NTT DATA, I performed server health checks, administered Active Directory activities, and supported endpoint compliance with Microsoft Intune and Microsoft Defender. I also worked with Azure storage, virtual machines, resource groups and Microsoft Entra ID.
