Open to opportunities

nakeya williams

@nakeyawilliams

I resolve customer and patient account concerns through accurate verification, documentation, and compassionate phone support.

United States

Message

What I'm looking for

I'm seeking a Claims Support position where I can use my attention to detail, problem-solving, communication, and administrative skills to verify information, process documentation, and provide timely customer resolutions.

I've supported patients at Dallas Family Medicine by verifying demographic and insurance information, managing appointments, completing documentation, and resolving office concerns with confidentiality and compassion.

Previously, at Bank of America’s Fraud Department, I handled high-volume fraud-related account inquiries for over six years. I submitted disputes, verified sensitive information, reissued debit cards, maintained accurate records, and connected customers with the right resolution or specialized department.

Experience

Work history, roles, and key accomplishments

Medical Front Desk Receptionist

Dallas Family Medicine

Nov 2023 - Feb 2025 (1 year 3 months)

Collected, verified, and updated patient demographic and insurance information while maintaining accuracy and confidentiality. Responded to patient inquiries, managed phone calls, and supported daily medical administrative operations.