Najoua User
@najouauser
I improve customer experience, quality, and operational performance through large-scale team transformation.
MoroccoWhat I'm looking for
I've led quality, training, and performance across four large projects at ADM Value, supporting 120 employees while contributing to data protection, regulatory topics, and fraud prevention. I design innovative learning paths using AI and turn quality insights into continuous-improvement actions.
Previously, at AXA Services Maroc for AXA Direct France, I helped raise NPS from -9 to +34 through KPI-led action plans and team support. Across Webhelp, I managed up to 180 employees and three large projects, building operational performance, service quality, and customer satisfaction over a 20-year career.
Experience
Work history, roles, and key accomplishments
Responsable Qualité & Formation
ADM Value
Jan 2021 - Present (5 years 7 months)
Piloted quality and training for 4 large-scale projects, managing a scope of 120 collaborators. Designed and delivered innovative training programs integrating AI tools, and served as Data Protection Manager relay for 7 projects.
Education
Degrees, certifications, and relevant coursework
Faculté Sidi Mohammed Ben Abdallah
Licence, Economics and Management
2005 - 2006
Pursued a Licence in Economics and Management.
Availability
Location
MoroccoAuthorized to work in
Job categories
Skills
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