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Jihane Belkacemi

@jihanebelkacemi

Operations & transformation leader with 18+ years scaling organizations and driving measurable performance improvements.

Morocco

Message

I’m an Operations & Transformation Executive with 18+ years of experience leading organizational scaling, operational transformation, and performance improvement across multinational and entrepreneurial environments. I build scalable operating models, drive cross-functional execution, and strengthen organizational effectiveness to support sustainable growth and business performance.

As COO since Sept 2023, I partner with the CEO to structure operations and strengthen execution during high-growth, set governance and performance management frameworks, and improve operational control. Previously, I led transformation as a Change Manager (Lean Management for 1,600+ managers; 10+ initiatives) and at earlier roles combined HR strategy, quality systems, and organizational improvement—delivering measurable productivity gains and strong operational governance.

Experience

Work history, roles, and key accomplishments

Current

COO (Chief Operating Officer)

Current

KOP

Sep 2023 - Present (2 years 10 months)

Served as COO with operational ownership supporting organizational scaling and execution during a high-growth phase. Built governance, performance management, budgeting, and reporting frameworks to improve operational control.

Operations Leadership Operational Transformation Operating Model Design Performance Management Budgeting Change Management HR Operations Recruitment Operations Stakeholder Management

Operations Consultant

KOP

Oct 2022 - May 2023 (7 months)

Provided operational consulting with full operational ownership across HR, recruitment, finance coordination, performance systems, and delivery operations. Partnered with the CEO to structure operations and strengthen execution to support scaling.

Operational Consulting HR Operations Recruitment Finance Coordination Delivery Operations Operational Structures Strategic Planning Budgeting

People Operations Manager

In-House

Jun 2022 - Dec 2022 (6 months)

Oversaw onboarding and activation of 120+ hires to ensure integration and operational readiness. Developed employee experience and engagement programming for 80+ members to support productivity and continuous learning.

Onboarding Employee Experience Employee Engagement Hiring Operations

Change Manager

Intelcia

Jan 2021 - Feb 2022 (1 year 1 month)

Led 10+ transformation initiatives across multiple business units, improving productivity, process efficiency, and customer-experience indicators. Designed and deployed Lean Management for 1,600+ managers and led process governance and system integration activities, including ISO certification work.

Change Management Organizational Transformation Lean Management Operational Excellence Process Improvement Process Mapping Governance System Integration ISO Certification Productivity Improvement

Training & Change Manager

Swissport

Jan 2017 - Jul 2020 (3 years 6 months)

Designed training, performance, and leadership development programs impacting 1,000+ employees across operational functions. Ensured compliance with Swissport, IATA, and ICAO standards and supported EMEA audits to strengthen operational governance and performance systems.

Training and Development Performance Management Leadership Development Operational Compliance Audit Operational Governance

Training & Recruiting Manager

Swissport

Jan 2015 - Dec 2016 (1 year 11 months)

Supported organizational growth from 420 to 1,000+ employees through workforce planning, recruitment, onboarding, and leadership development initiatives. Contributed to building training and development programs aligned to operational needs.

Workforce Planning Recruitment Onboarding Training Operations Leadership Development Workforce Coordination

HR Strategy and Organization Consultant

ValorisConseil

Aug 2011 - Apr 2014 (2 years 8 months)

Delivered 23 organizational transformation missions including diagnostics, process mapping, and strategic roadmaps. Developed HR and organizational strategies aligned with business objectives and coordinated project portfolios and governance processes.

Organizational Transformation Diagnostics Roadmapping Process Mapping HR Strategy Governance Performance Improvement Stakeholder Management

Quality and Organization Manager

DataPlusGroup

Apr 2009 - Jul 2011 (2 years 3 months)

Led implementation of a Quality Management System and achieved ISO 9001 certification. Drove continuous improvement across 8+ operational processes and built process documentation and performance monitoring systems using operational performance metrics.

ISO 9001 Quality Management Systems Quality Assurance Continuous Improvement Process documentation Performance Monitoring operational performance

Quality and Environment Manager

NokiaCare

Sep 2007 - Mar 2009 (1 year 6 months)

Implemented QHSE management system requirements according to internal and external standards and ensured departmental compliance with quality, safety, and environmental requirements. Established operational standards and managed recruitment and workforce coordination aligned with operational needs.

QHSE Quality Management safety management Environmental Management Compliance Management Recruitment coordination Workforce Coordination