ali abbes

I'm currently a Coordinator, organizing teams and resources around project priorities while preparing reports and communicating progress to internal and external stakeholders.

At ABAI, I audited service delivery and operational processes against quality standards, identified improvement gaps, and monitored performance indicators through audit reporting. As VOC Program Junior Manager for LASTMINUTE, I tracked CSAT trends and worked with operational teams to improve customer-experience scores.

My background also includes HR administration at PHENIX, where I managed recruitment processes and employee files and supported training, motivation, and day-to-day employee needs.

I've led hotline teams at DP SERVICES, supported sales and customer retention at EUROASSURANCE, and built prospect relationships at VISTA CLUB. I bring a practical, adaptable approach to operations, service quality, reporting, and people coordination.