Open to opportunities

Loubna OULIAS

@loubnaoulias

Message

Workforce & Statistics Manager driving performance improvements through data analytics and team leadership.

Morocco

Message

What I'm looking for

I seek a data-driven operational role where I can lead teams, apply analytics and BI to improve efficiency, and drive measurable performance gains.

I am a dynamic, results-oriented Workforce & Statistics Manager with a degree in International Management and a Data Analytics certificate. I lead and coach teams of WFM and statistics analysts, applying process automation and operational analysis to optimize performance.

I have implemented advanced statistical modeling and Power BI visualizations to analyze trends and KPIs across insurance activities, producing strategic recommendations that improved team performance by 30% and compliance by 25% at Site Soleil.

I design and deliver customized training, leverage CRM tools for better policyholder and agent interactions, and combine technical skills (MySQL, Power BI, Microsoft Office) with a hands-on leadership style to drive measurable operational and financial results.

Experience

Work history, roles, and key accomplishments

Senior Team Leader

Allianz

Jan 2020 - Jan 2023 (3 years)

Led a team in back-office insurance activities, awarded Best Team Leader in 2023 after delivering a 30% improvement in team performance indicators and a 25% increase in compliance.

Team Leadership Insurance Operations Performance Improvement & Compliance Coaching Data Analytics Customer Service Process Optimization

Customer Expert

Allianz

Jan 2019 - Jan 2020 (1 year)

Worked as a customer advisor in back-office insurance, delivering high-quality client support and reducing average resolution time by 15%.

Customer Support Insurance Operations Back Office Processing French English CRM Quality Assurance

Senior WFM Analyst

Site Soleil

Jan 2023 - Present (2 years 9 months)

Implemented advanced statistical modeling and visualizations in Power BI to analyze trends and KPIs across insurance activities; designed and delivered training and leveraged CRM tools to improve interactions with policyholders and agents.

Workforce Management Power BI Statistical Modeling CRM Training Delivery Data Visualization KPI Analysis Process Improvement

Workforce & Statistics Manager

Teleperformance

Analyze performance data and provide recommendations to improve team efficiency and resource management; lead and coach a team of WFM/statistics analysts and implemented statistical modeling and Power BI visualizations to inform operations.