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Nahla Aljufri

@nahlaaljufri

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Student Success Advisor at Utel Universidad who maintained 90%+ retention and a 93% passing rate in virtual programs.

Indonesia

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At Utel Universidad (Scala), I guided students through fully virtual programs, from onboarding and orientation to completion. I maintained retention above 90% and a 93% passing rate through timely follow-ups and hands-on academic support.

At Influx, supporting client INKL, I process 1,000+ publishing tasks per month and coordinate workflows tied to an average of $14,000 in monthly revenue. I also contribute to a new publishing platform and use HubSpot and HTML edits to keep content publish-ready.

Experience

Work history, roles, and key accomplishments

Current

Fractional Support Agent

Current

Influx

Jul 2024 - Present (2 years 3 months)

Process 1,000+ client tasks per month, including guest post and article publishing requests, supporting an average of $14,000 USD in monthly publishing revenue. Coordinate end-to-end publishing workflows and contribute to platform development and editorial guidelines.

HubSpot HTML Project Planning Market Research SLA Management Client Communication

Student Success Advisor

Utel Universidad

Nov 2024 - Oct 2026 (1 year 11 months)

Managed a caseload of 100 students in a fully virtual learning environment, guiding them from onboarding through program completion. Maintained a retention rate above 90% and a 93% passing rate through consistent engagement and academic support.

Student Advising Retention Strategy Onboarding Milestone Tracking Virtual Learning Customer Support Problem Solving

Enrollment Advisor

Utel Universidad

Jul 2022 - Nov 2024 (2 years 4 months)

Enrolled 100+ students, guiding each prospect from first inquiry through successful enrollment. Closed the highest-value deal of the year by enrolling 10 students in a single month and supported marketing through translation and webinars.

Enrollment management customer relationship building Marketing Support Translation Webinars Stakeholder Management

Trial Class Manager

Kodland Company

Mar 2022 - Jun 2022 (3 months)

Ran trial coding classes for children and presented extended courses to parents across multiple pricing tiers. Handled objections, follow-ups, and reporting independently, achieving a conversion rate above 35%.

Scratch Python TINKERCAD Sales Objection Handling Reporting Customer Engagement

Business Owner

Gritology

Aug 2015 - May 2019 (3 years 9 months)

Led decision-making and production for a food business, from concept to daily operations. Evaluated and collaborated with 40+ media outlets and food bloggers to build brand visibility and expanded services into catering.

Business Management Brand Building Media Relations Catering Event Participation

Education

Degrees, certifications, and relevant coursework

Utel Universidad

Master of Business Administration, Business Administration

Completed a Master of Business Administration degree from Utel Universidad in Mexico in December 2024.

Prasetiya Mulya University

Bachelor of Economics, Economics

Grade: 3.25

Activities and societies: 1st Winner, Business Plan Competition, Universitas Indonesia; 1st Winner, Business Plan Competition, Prasetiya Mulya University

Earned a Bachelor of Economics degree from Prasetiya Mulya University in October 2016 with a GPA of 3.25.