I’m looking for a role where I can work with customers, solve problems, learn quickly, and make things work better — ideally in CX, Customer Success, or Operations.
Looking for a job
May L
@mayl
CX & Operations professional across fintech, SaaS and education. Fast learner, problem-solver, and naturally curious about how things work.
IndonesiaWhat I'm looking for
At Autron Inc., I designed and implemented SOPs to streamline customer onboarding and issue resolution. I also grew a social media page organically, achieving a more than 80% engagement rate, and supported the Chief Growth Officer with 10+ partnerships.
At Gotrade Technologies, I enhanced customer response templates and FAQs, increasing response rate by 15%. I also worked with the product team on feature testing and customer feedback, and onboarded a new customer service analyst.
At The Chembridge Institution, I coordinate student success operations for 40+ active students and produce academic resources aligned with curriculum objectives. I also maintain operational dashboards and CRM systems to track leads, student progress, attendance, and business metrics.
Experience
Work history, roles, and key accomplishments
TI
Current
Student Success & Operations Associate
The Chembridge Institution
Sep 2025 - Present (1 year 1 month)
Coordinated student success operations for 40+ active students, managing trial class workflows, consultation scheduling, parent communications, and academic support processes. Produced 400+ academic resources annually and maintained operational dashboards and CRM systems.
AI
Customer Experience Associate
Autron Inc.
Jul 2024 - Sep 2026 (2 years 2 months)
Grew a new social media page organically, achieving a 161% engagement rate, and secured 10+ partnerships. Designed and implemented Standard Operating Procedures to streamline customer onboarding and issue resolution processes.
GT
Customer Experience Associate
Gotrade Technologies
Aug 2021 - Jul 2024 (2 years 11 months)
Achieved customer satisfaction rates of 85% on average, ensuring all customer queries were addressed promptly. Spearheaded enhancement projects on response templates and FAQs, increasing response rate by 15%.
OS
Content Writer Intern
Onero Solutions
May 2021 - Aug 2021 (3 months)
Wrote 3-5 articles per day following timelines set by the manager, ensuring consistent and timely content delivery. Researched topics and produced clear, engaging articles aligned with editorial guidelines.
CC
Product Management Intern
Credible College
May 2020 - Sep 2020 (4 months)
Oversaw product strategy and partnerships to ensure seamless operations. Led initiatives to grow social media presence and enhance customer experience, and supported the sales process by engaging with prospective students.
Education
Degrees, certifications, and relevant coursework
PU
President University
Bachelor's Degree, International Relations
Grade: 3.92/4.00
Studied International Relations majoring in Diplomacy Studies, achieving a GPA of 3.92/4.00.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
IndonesiaAuthorized to work in
Salary expectations
15000k+ IDR
Social media
Job categories
Skills
Customer Experience OperationsCustomer SuccessCustomer OnboardingCustomer SupportProcess ImprovementStandard Operating ProceduresCustomer Relationship ManagementLead ManagementProduct TestingCustomer FeedbackContent DevelopmentSocial Media MarketingPartnership DevelopmentEducational Resource DevelopmentMicrosoft OfficeCanvaIntercom
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