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nageshwar ganji

@nageshwarganji

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Results-oriented professional with 10+ years in service management.

India

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What I'm looking for

I am looking for a role that allows me to utilize my skills in customer support and data management while fostering a positive work environment and opportunities for professional growth.

I am a highly adaptable and results-oriented professional with over 10 years of experience in service management and operations. My career has been marked by a commitment to team leadership, customer satisfaction, and continuous process improvement. I have successfully managed diverse teams and implemented initiatives that enhance service quality and meet organizational targets.

As the Managing Partner at Sree Techno Services, I oversaw daily business operations, including accounting and HR, while mentoring a team of 25-35 employees. My focus on achieving KPIs and maintaining profitability has consistently driven business success. I am now seeking a challenging role, such as a Virtual Assistant or Data Entry Specialist, where I can leverage my expertise in providing efficient support and ensuring customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Managing Partner

Current

Sree Techno Services

Nov 2017 - Present (7 years 7 months)

Managed day-to-day business operations, including accounting, hiring, training, and HR, for an authorized service partner of ResQ (Reliance Digitals). Implemented continuous improvement initiatives to enhance quality, achieve company KPIs and TATs, and ensure customer satisfaction.

Team Management Operations Management HR Management KPIs Customer Satisfaction Process Improvement P&L management Accounting Training Inventory Management

Area Service In charge

Videocon Industries Limited

Feb 2017 - Oct 2017 (8 months)

Monitored daily services at assigned service centres and ensured service partners achieved KPIs and TATs. Resolved aging calls by collaborating with service partners, providing spare parts support, and conducting regular visits to resolve escalation issues.

Service Delivery KPIs TAT Management Customer Relationship Management Data Quality CRM Software Training Reporting Escalation Management

Service Coordinator

Bajaj Electricals Ltd

Feb 2016 - Jan 2017 (11 months)

Monitored aging calls daily for 21 service partners and resolved them by collaborating with partners and providing spare parts support. Managed a team of 6 company technicians and provided training to newly appointed service partners on daily operations.

Team Management Training CRM Software Data Quality Reporting Customer Support Operations Management

Centre In charge

Samsung Mobile Service Centre

Oct 2014 - Jan 2016 (1 year 3 months)

Managed day-to-day operations, focusing on speed, quality, and customer service, achieving TATs and KPIs. Maintained store operations, including parts ordering, inventory checks, and parts distribution to engineers, utilizing Samsung GSPN and SAP Portal.

Operations Management Customer Service KPIs TAT Management Inventory Management Samsung GSPN SAP Portal Quality Control Team Coordination

4G Commissioning Engineer

Reliance Jio

Jan 2014 - Sep 2014 (8 months)

Installed 4G equipment for RJIL indoor and outdoor sites, including backup power equipment, base stations, rectifiers, and power cabinets. Performed site surveys for equipment installation and commissioning, ensuring proper setup and functionality.

4G Equipment Installation Power Equipment Installation Rectifier Installation GE SMPS Network Infrastructure Technical Support

RF Drive Test Engineer

Adex Telecom Company

Apr 2010 - Jun 2013 (3 years 2 months)

Worked with the RF testing and optimization team, collecting data during Inter-eNB and Intra-eNB HO for defined routes. Monitored network parameters and performed field testing to verify downlink/uplink throughput.

RF Testing Data Collection Field Testing Inter ENB HO Intra ENB HO Telecommunications