SUMAN CHAKRABORTY
@sumanchakraborty1
Experienced service technician in consumer electronics and laptops, delivering reliable installations, repairs, and customer support.
IndiaWhat I'm looking for
I am a dedicated service technician with years of hands-on experience supporting laptops, consumer electronics, and home appliances for established brands. I bring practical expertise in installation, repair, troubleshooting and after-sales service, backed by formal training in computer applications and DTP editing.
I take pride in hard work, a friendly customer-focused approach and continuous learning; my career spans roles in field installation, service and sales support, where I consistently aimed to improve customer satisfaction and operational outcomes.
Experience
Work history, roles, and key accomplishments
FIS Role
Panasonic Life Solution India Private Limited
Mar 2023 - Present (2 years 5 months)
Currently employed in an FIS role at Panasonic Life Solution India, providing service and technical support for product lines.
ISD Role
Kelvintar India Private Limited
Oct 2021 - Mar 2023 (1 year 5 months)
Worked in an ISD role handling technical support and service delivery, ensuring customer issues were addressed promptly.
SSR Role
Blue Star India Private Limited
Feb 2021 - Aug 2021 (6 months)
Engaged in service and sales responsibilities, managing customer service requests and coordinating follow-up support.
HPC Role
Hitachi Air India Private Limited
Mar 2018 - Jul 2020 (2 years 4 months)
Returned to an HPC role providing technical service and customer assistance, focusing on issue diagnosis and resolution.
SSR Role
Blue Star India Private Limited
Mar 2017 - Feb 2018 (11 months)
Worked as an SSR handling service and sales-related activities, coordinating customer requests and follow-up service actions.
HPC Role
Hitachi Air India Private Limited
Feb 2015 - Feb 2017 (2 years)
Performed HPC duties including customer support and equipment servicing, ensuring timely resolution of technical issues.
S.A Role
HP
May 2014 - Dec 2014 (7 months)
Served as a sales associate for HP laptops, assisting customers with product selection and providing basic technical guidance.
HPC Role
Hitachi Air India Private Limited
Oct 2013 - May 2014 (7 months)
Worked in an HPC role at Hitachi Air India, providing technical support and assisting with product maintenance and customer inquiries.
S.A & Than S.M
Reliance Digital Mini
Feb 2012 - Aug 2013 (1 year 6 months)
Performed retail sales and customer service duties at a Reliance Digital mini store, supporting product demonstrations and POS operations.
Education
Degrees, certifications, and relevant coursework
State University
Graduated from State University in 2015.
West Bengal Council of Higher Secondary Education
Higher Secondary Certificate
Completed Higher Secondary (Class 12) under the West Bengal Council of Higher Secondary Education in 2011.
West Bengal Board of Secondary Education
Secondary School Certificate
Completed Secondary (Class 10) under the West Bengal Board of Secondary Education in 2009.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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