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Jeceb User

@jecebuser

Analytical customer service and data-focused service manager improving operations, troubleshooting issues, and strengthening client relationships.

India

Message

What I'm looking for

I’m looking for a role where I can lead service operations, improve processes with data, and strengthen client relationships—using CRM systems, Excel, and troubleshooting to deliver fast, accurate support and measurable customer satisfaction.

I’m an analytical customer service professional with strong expertise in service operations and client relationship management. I troubleshoot technical issues and leverage CRM systems and Excel to deliver accurate, timely support across email, chat, and phone channels. I also implement process improvements and train teams to enhance customer satisfaction and operational efficiency.

In my recent role as a Business Owner, I ensured timely responses to client requests via Outlook and trained new staff on company policies. As a Service Manager, I managed daily service operations using contact center handling software, resolved customer complaints promptly, and implemented process improvements that boosted service delivery and team productivity. Earlier, I worked as a Technology Analyst and Data Analyst—compiling performance reports, creating visual dashboards, and developing Excel/Word reports to support data-driven decision-making.

Experience

Work history, roles, and key accomplishments

Current

Business Owner

Current

Emitr Services

Aug 2023 - Present (2 years 10 months)

Ensured timely client responses through Outlook, supported client goal planning, and trained new staff on company policies to improve service delivery.

Customer Service Client Relationship Management Staff Training Service Operations Outlook Excel

Service Manager

MG Motors

Sep 2021 - Jun 2023 (1 year 9 months)

Managed daily service operations using contact center handling software, resolved customer complaints promptly, and implemented process improvements to boost service delivery and team productivity.

Customer Support Contact Center Operations Complaint Resolution Process Improvement Customer Satisfaction Productivity

Technology Analyst

Jharwal And Company

Feb 2019 - Jul 2021 (2 years 5 months)

Compiled technology performance and user-feedback reports, applying data analysis to inform decisions while documenting workflows to support project management.

Data Analysis performance reporting User Analysis Documentation Workflow Analysis Project Management

Data Analyst

Royal Honey Academy

Jun 2016 - Dec 2018 (2 years 6 months)

Created dashboards and reports in Excel and Word to track student performance metrics, identify trends, and support stakeholder decision-making, while training staff on data tools and responding to inquiries via Outlook.

Data Analysis Dashboarding Excel reporting Trend Analysis Staff Training Outlook