Bidyut Dutta
@bidyutdutta
I am an experienced customer service supervisor improving operational efficiency and customer satisfaction.
IndiaWhat I'm looking for
I am a results-driven customer service professional with a proven track record in team supervision and operational efficiency. I focus on delivering excellent customer experiences while ensuring process adherence.
I have held frontline and supervisory roles across BPO and DTH/service franchises, providing technical support, planning SLA and TAT, and performing quality checks for field engineers. I have managed technician teams and coordinated service and installation workflows to meet performance targets.
My work includes service network mapping, call-load justification, capacity and shift planning, parts inventory control, and churn-reduction efforts. I train teams, resolve escalations, and implement process improvements that boost service delivery consistency.
I am committed to problem solving, punctuality, and continuous learning, and I seek to apply my leadership and operational skills to drive measurable improvements in customer satisfaction and service efficiency.
Experience
Work history, roles, and key accomplishments
Customer Service Officer
Tatwa BPO
Provided customer support for Aircel BPO processes, resolving escalations and maintaining SLA adherence to improve service efficiency over a one-year tenure.
Service Manager
Schnider Electric
Managed service operations including SLA and TAT planning, team supervision, quality checks for field engineers, and stock reconciliation to maintain service standards over a 1.5-year period.
Customer Service Supervisor
DishTV India Ltd
Supervised daily operations of customer service teams across franchise and SSD networks, mapped service coverage by PIN codes, planned capacity and met churn objectives for key customer segments during a six-year tenure.
Customer Relations Coordinator
DishTV India Ltd
Managed a service franchise team of 10 technicians, planned SLAs and TATs for service and installation calls, and conducted quality checks to improve field service reliability over 24 months.
Field Engineer
Jio Fiber
Performed installations, service and repair of Jio Fiber connections, focusing on first-time fixes and customer satisfaction across field assignments for one year.
Education
Degrees, certifications, and relevant coursework
Vivekananda High School (H.S)
Higher Secondary Certificate, Higher Secondary Education
Completed Higher Secondary (H.S.) under WBCHSE at Vivekananda High School in 2011.
Vivekananda High School (H.S)
Madhyamik, Secondary Education
Completed Madhyamik (secondary) examination under WBBSE at Vivekananda High School in 2009.
Availability
Location
IndiaAuthorized to work in
Job categories
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