Himalayas logo
BD
Open to opportunities

Bidyut Dutta

@bidyutdutta

I am an experienced customer service supervisor improving operational efficiency and customer satisfaction.

India
Message

What I'm looking for

I am seeking a customer-service leadership role where I can apply my operations, team management, and technical support experience to improve service delivery, reduce churn, and develop teams in a growth-oriented company.

I am a results-driven customer service professional with a proven track record in team supervision and operational efficiency. I focus on delivering excellent customer experiences while ensuring process adherence.

I have held frontline and supervisory roles across BPO and DTH/service franchises, providing technical support, planning SLA and TAT, and performing quality checks for field engineers. I have managed technician teams and coordinated service and installation workflows to meet performance targets.

My work includes service network mapping, call-load justification, capacity and shift planning, parts inventory control, and churn-reduction efforts. I train teams, resolve escalations, and implement process improvements that boost service delivery consistency.

I am committed to problem solving, punctuality, and continuous learning, and I seek to apply my leadership and operational skills to drive measurable improvements in customer satisfaction and service efficiency.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

V(

Vivekananda High School (H.S)

Higher Secondary Certificate, Higher Secondary Education

Completed Higher Secondary (H.S.) under WBCHSE at Vivekananda High School in 2011.

V(

Vivekananda High School (H.S)

Madhyamik, Secondary Education

Completed Madhyamik (secondary) examination under WBBSE at Vivekananda High School in 2009.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Bidyut Dutta - Customer Service Officer - Tatwa BPO | Himalayas