Pradeep Vishwakarma - CAF Inward Lead - Vodafone Idea Ltd (Quess Corp Limited) | Himalayas
PV
Open to opportunities

Pradeep Vishwakarma

@pradeepvishwakarma

Result-oriented professional with over four years in telecommunications.

India

What I'm looking for

I am looking for a role that challenges me and allows for professional growth in a dynamic team environment.

I am a well-qualified and result-oriented professional with more than four years of successful experience in telecommunications services. My career has been marked by increasing responsibilities, where I have developed a strong foundation in customer relationship management and documentation. I am eager to contribute to an organization of great renown in the telecoms business, where I can further develop my skills and align my strengths with the company's goals.

During my tenure at Vodafone Idea Ltd, I have excelled in roles that required deep analysis and proactive engagement with clients. My responsibilities included managing service operations, handling escalations, and ensuring customer satisfaction through effective communication and problem-solving. I take pride in my ability to analyze churn and revenue metrics, which has significantly contributed to the success of my teams.

As I continue my journey in the telecommunications sector, I am looking for opportunities that will allow me to leverage my skills in a challenging environment. I am committed to driving results and fostering strong relationships with clients, ensuring that their needs are met with the highest level of service.

Experience

Work history, roles, and key accomplishments

VL
Current

CAF Inward Lead

Vodafone Idea Ltd (Quess Corp Limited)

Jun 2023 - Present (2 years)

Managed and tracked CAF documents, including activation reports pulled from Dbeaver and VSV Portal. Handled inward and audit files, VTM submissions, and uploaded CAF documents to FileNet, ensuring all digital signatures were completed.

Education

Degrees, certifications, and relevant coursework

MB

Maharashtra Board

Master of Computer Applications, Computer Applications

Completed a Master of Computer Applications from Maharashtra Board. This program provided a comprehensive understanding of computer science principles and applications.

MB

Maharashtra Board

Bachelor of Commerce, Commerce

Obtained a Bachelor of Commerce degree from Maharashtra Board, focusing on business and financial principles.

EI

Excel Institute

Diploma, Software and Hardware

Completed a Software and Hardware Diploma from Excel Institute, gaining practical skills in both software development and hardware maintenance.

Tech stack

Software and tools used professionally

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