Sijo Gabriel

Managed installation of leased line connections and network setup across remote areas. Ensured timely resolution of incidents, conducted monthly service reviews, and retained unhappy customers.

Implemented new machinery and software for garment manufacturing. Led technical support teams across multiple cities and developed online customer survey site.

Handled booking creation and documentation for Russian export customers. Coordinated with departments and developed macros for faster resolution.

Monitored and assigned service calls to engineers, planned schedules, and coordinated with departments for closure. Developed reports to improve productivity.

Implemented new machinery and software for garment manufacturing. Led technical support teams and expanded sales from 10 million to 25 million.

Handled AT&T US customer calls and resolved complaints over the phone. Achieved targets for customer satisfaction and first call resolution.

Completed a Bachelor's degree in Computer Science from S.I.E.S from 2004 to 2007.

Completed an Associate degree in Science from Vani Vidyalaya from 2002 to 2004.

Completed high school education at St. Pius X High School from 1992 to 2002.