Naftaly Maina

I am a highly motivated and results-oriented Bachelor of Science in Information Technology graduate from Dedan Kimathi University of Technology. With a robust foundation in software engineering, I have developed a proven track record in customer service, effectively resolving inquiries and enhancing user experience.

In my role as a Social Media Manager at Crystal Beryl Media, I managed the company's social media presence, focusing on content creation and audience engagement. My analytical skills allowed me to optimize our content strategy, significantly increasing brand awareness. Additionally, my experience as a Call Center Agent at Conduent honed my communication and problem-solving abilities, enabling me to exceed customer satisfaction expectations consistently.