Jed nyaera

I am an experienced Customer Support Expert dedicated to delivering high-quality service and improving customer loyalty. My commitment to a customer-first mindset has driven me to support business growth through outstanding customer support. I thrive in dynamic environments where I can utilize my problem-solving skills to enhance customer experiences.

During my tenure at CCI Kenya Limited and Teleperformance Kenya, I successfully improved the first-call resolution rate by 15% through proactive support strategies. I have a strong background in multichannel support, including phone, email, chat, and social media, and I am well-versed in various CRM systems such as Zendesk and Salesforce. My ability to listen empathetically and de-escalate tense situations has allowed me to build long-term customer relationships and effectively resolve complaints.

With a Bachelor’s degree in Economics and Finance from Kenyatta University, I bring a solid educational foundation to my professional endeavors. I am passionate about helping people and solving problems, and I am eager to contribute my communication skills and positive attitude to a company that values excellent customer support.