Open to opportunities

Fridah nash

@fridahnash

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Tech-savvy computer scientist with expertise in technical support and web development.

Kenya

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What I'm looking for

I seek a role that fosters growth, encourages innovation, and values customer satisfaction.

I am a dedicated Computer Science graduate with over four years of experience in customer service, technical support, and web development. My journey has equipped me with the ability to translate complex technical issues into user-friendly solutions, ensuring that clients receive the best possible support. I thrive in environments where I can foster client relationships and enhance service delivery through effective communication and problem-solving.

Throughout my career, I have held various roles that have honed my skills in front-end development and system troubleshooting. My experience as a Customer Satisfaction Associate at Ecom Services Limited allowed me to analyze customer feedback and improve service quality, while my time as a Customer Service Executive at Calltronix Kenya Limited helped me maintain high standards in customer interactions. I am passionate about continuous learning and adapting to new challenges, making me a valuable asset to any team.

Experience

Work history, roles, and key accomplishments

Customer Satisfaction Associate

Ecom Services Limited

Jun 2023 - May 2025 (1 year 11 months)

Fostered client relationships by understanding their business needs in online dating, social networking, and E-commerce. Provided technical support for platform usage and troubleshooting, analyzing customer feedback to improve service delivery and satisfaction.

Client Relationship Management Technical Support Customer Feedback Analysis Service Delivery

Customer Service Executive

Calltronix Kenya Limited

Oct 2021 - May 2023 (1 year 7 months)

Addressed customer inquiries and concerns promptly, resolving issues efficiently to ensure satisfaction and retention. Consistently met or exceeded targets such as response times and service level agreements, maintaining a high quality score in customer interactions.

Customer Service Customer Retention Quality Assurance

Customer Service Agent

Technobrain

Jul 2020 - Mar 2021 (8 months)

Managed incoming customer calls and promptly addressed inquiries, concerns, or requests professionally. Offered technical support and troubleshooting assistance to resolve product, service, or technical issues for customers, ensuring satisfaction and retention.

Customer Support Technical Troubleshooting Customer Satisfaction Documentation

Internship Trainee

Electra Software Limited

Mar 2019 - Sep 2019 (6 months)

Coded and designed user interfaces using PHP with CodeIgniter Framework, participating in project presentations and demonstrations. Collaborated with team members to implement software solutions, conducting testing and debugging of applications.

PHP CodeIgniter User Interface Design Software Testing Debugging Software Development Lifecycle

Education

Degrees, certifications, and relevant coursework

Maasai Mara University

Bachelor of Science, Computer Science

2015 - 2019

Studied Computer Science at Maasai Mara University from 2015 to 2019. Gained foundational knowledge and practical skills in various aspects of computer science.

Simes Computer College

Certificate, Computer Packages

2015 - 2015

Completed a certificate in Computer Packages at Simes Computer College in 2015. Acquired essential computer literacy and software application skills.

Mulango Girls High School

Kenya Certificate of Secondary Education (K.C.S.E), General Studies

2011 - 2014

Completed secondary education at Mulango Girls High School, earning the Kenya Certificate of Secondary Education (K.C.S.E). Focused on a broad curriculum to prepare for higher education.