LTLindah Tulah
@lindahtulah
Results-driven software engineering graduate with customer support experience.
KenyaWhat I'm looking for
I am a dedicated and results-oriented professional with a background in software engineering and customer support. I hold a degree in Software Engineering from Kisii University and have gained diverse experience across various roles, including customer care and IT support.
My professional journey includes working as a Customer Care Representative at Majorel Kenya, where I effectively addressed customer inquiries and managed orders. I also interned as a Software Marketer at Data Integrated Kenya Limited, conducting market research and supporting sales teams. Additionally, I have experience in IT support, having worked in the ICT department at the Kenya Revenue Authority.
I am passionate about leveraging my technical skills and interpersonal abilities to contribute to dynamic teams and drive organizational success. My experience in both software engineering and customer support equips me with a unique blend of technical proficiency and client-focused service.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
Majorel Kenya Limited
Oct 2021 - Mar 2024 (2 years 5 months)
As a Customer Care Representative, I addressed customer inquiries through various channels, maintained customer records in CRM systems, processed orders and returns, and provided product information and solutions based on customer needs.
Software Marketer Intern
Data Integrated Kenya Limited
Jul 2018 - Apr 2019 (9 months)
In my role as a Software Marketer Intern, I conducted market research, analyzed data, and supported the sales team with marketing materials and client communications.
Volunteer Facilitator
Andela Learning Community
May 2018 - Jun 2018 (1 month)
Volunteered as a facilitator at Andela Learning Community, helping to guide and support learners in their educational journeys.
ICT Attaché
Kenya Revenue Authority
May 2017 - Sep 2017 (4 months)
As an ICT Attaché, I supported the implementation and upgrades of ICT systems, provided network administration support, and performed routine technical tasks including troubleshooting hardware and setting up virtual desktop infrastructure.
Chemistry and Math Teacher
Kamala Secondary School
Apr 2016 - Aug 2016 (4 months)
Taught Chemistry and Math at Kamala Secondary School, focusing on delivering engaging lessons and supporting student learning.
Computer Maintenance Technician
Google Net Cyber Café
Apr 2015 - Aug 2015 (4 months)
Worked as a Computer Maintenance Technician at Google Net Cyber Café, where I designed and maintained computers while providing customer service.
Community Teacher
Mango Tree Orphanage
Jan 2014 - Aug 2014 (7 months)
Volunteered as a community teacher, focusing on recruitment and outreach for underprivileged children, conducting needs assessments, and coordinating support services.
Education
Degrees, certifications, and relevant coursework
KUKisii University
Degree in Software Engineering, Software Engineering
2014 - 2018
Studied Software Engineering, gaining knowledge in programming, systems analysis, and software development methodologies.
Mbaga Girls Secondary School
Kenya Certificate of Secondary Education, Secondary Education
2010 - 2013
Grade: B+
Completed Kenya Certificate of Secondary Education with a focus on sciences and mathematics, achieving a B+ grade.
Kogweno Primary School
Kenya Certificate of Primary Education, Primary Education
2001 - 2009
Grade: B
Achieved Kenya Certificate of Primary Education, laying the foundation for future academic pursuits.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Interested in hiring Lindah?
You can contact Lindah and 90k+ other talented remote workers on Himalayas.
Message LindahFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
