Open to opportunities

Victor Mungereti

@victormungereti

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Business Information Technology graduate with strong customer service skills.

Kenya

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What I'm looking for

I am looking for a role that allows me to utilize my ICT skills while providing opportunities for growth and development in a supportive team environment.

I am a Business Information Technology graduate with a passion for leveraging technology to enhance customer experiences. My educational background has equipped me with a solid foundation in ICT, complemented by hands-on experience in various roles, including quality assurance testing and customer service.

Throughout my career, I have honed my skills in troubleshooting technical issues, managing customer complaints, and ensuring quality in software applications. My internship experiences have allowed me to implement government digital literacy programs and assist users in resolving hardware and software challenges effectively.

I am committed to continuous learning and applying my knowledge to contribute positively to organizational goals. I thrive in environments that value innovation and collaboration, and I am eager to bring my expertise to a dynamic team.

Experience

Work history, roles, and key accomplishments

Current

Warehouse Assistant

Current

Evangel Publishing House

Dec 2020 - Present (4 years 5 months)

Responsible for quality checking and packaging books for delivery, organizing the warehouse, and addressing customer complaints. Ensured positive resolutions and customer retention while diagnosing and troubleshooting technical issues.

Quality Customer Service Incident Management Packaging React

ICT Intern

Ministry of Education

Feb 2023 - Mar 2024 (1 year 1 month)

Implemented the digital literacy program in public schools, conducted ICT needs assessments, and assisted end-users with hardware and software issues. Provided guidance on best practices and documented service requests.

Incident Management Customer Service Communication

Quality Assurance Tester

Senri Limited

Sep 2022 - Jun 2023 (9 months)

Conducted quality assurance testing for mobile applications and web software, checking for errors and creating test cases to ensure software reliability.

Quality Assurance Software Testing Communication Troubleshooting

Software Engineer Intern

Sunflash Technologies

Apr 2022 - Jul 2022 (3 months)

Assisted in the development of new software pages, learned React, and fixed errors in existing code while providing IT support for hardware issues.

React Communication

IT Attaché

Tembo Sacco Limited

Jan 2020 - Jan 2021 (1 year)

Engaged in testing new products, data processing, and customer service. Diagnosed and resolved hardware and software issues while managing customer complaints and providing technical guidance.

Customer Service Data Entry Communication

Education

Degrees, certifications, and relevant coursework

Dedan Kimathi University of Technology

Bachelor of Science, Business Information Technology

2017 - 2021

Graduated with a Bachelor of Science in Business Information Technology, focusing on the integration of technology in business processes and customer service.