Looking for a job

Nael Ragab

@naelragab

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Results-driven marketing and business development leader driving revenue growth.

Egypt

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What I'm looking for

I seek a growth-focused role where I can lead consumer marketing and business development initiatives, drive measurable revenue, and scale teams and processes in a collaborative, data-driven environment.

I am a results-driven Marketing and Business Development Supervisor with five years leading acquisition and go-to-market efforts for high-value segments, plus prior experience in collections and contact-center leadership. I focus on crafting compelling value propositions and implementing targeted initiatives that deliver measurable ROI.

At Etisalat Misr I developed acquisition strategies for gated communities that increased revenue by 35%, improved NPS by 25%, captured a 29% market share through a coherent digital ecosystem, and launched seven smart solutions projected to generate 1.1B in additional revenue. I also optimized B2B sales processes, cutting offering cycle time by 65% and improving conversion by 25%.

Earlier roles include reducing bad debt by 80% and increasing collections by 32% as a Senior Collection Account Manager, and supervising a 45-person marketing call center to raise productivity by 55% and customer acquisitions by 30%. I bring leadership, negotiation, analytics, and process-improvement strengths to scale commercial results.

Experience

Work history, roles, and key accomplishments

Current

Consumer Marketing & Business Development Supervisor

Current

Etisalat Misr

Jan 2020 - Present (5 years 9 months)

Developed acquisition strategies for gated communities, increasing revenue by 35% and NPS by 25%; launched 7 smart solutions projected to generate EGP 1.1B and captured a 29% market share through a coherent digital ecosystem.

Go To Market Strategy Product Launches Revenue Growth Customer Acquisition Negotiation Market Penetration

Sr. Collection Account Manager

Etisalat Misr

Jan 2016 - Jan 2020 (4 years)

Reduced bad debt by 80% and increased collections by 32% through proactive account management and payment plan initiatives; implemented process improvements that saved EGP 750K and cut customer complaints by 65%.

Debt Recovery Account Management Collections Management Process Improvement Customer Retention Negotiation

Marketing Call Center Supervisor

Centro Global Solution

Jan 2011 - Jan 2016 (5 years)

Managed a team of 45 telemarketing and sales reps, increasing productivity by 55% and customer acquisitions by 30%; reduced AHT by 45% and improved first-call resolution by 15% through training and operational optimizations.

Team Leadership Telemarketing Performance Coaching Campaign Execution Call Resolution Customer Satisfaction