Nael Ragab
@naelragab
Results-driven marketing and business development leader driving revenue growth.
EgyptWhat I'm looking for
I am a results-driven Marketing and Business Development Supervisor with five years leading acquisition and go-to-market efforts for high-value segments, plus prior experience in collections and contact-center leadership. I focus on crafting compelling value propositions and implementing targeted initiatives that deliver measurable ROI.
At Etisalat Misr I developed acquisition strategies for gated communities that increased revenue by 35%, improved NPS by 25%, captured a 29% market share through a coherent digital ecosystem, and launched seven smart solutions projected to generate 1.1B in additional revenue. I also optimized B2B sales processes, cutting offering cycle time by 65% and improving conversion by 25%.
Earlier roles include reducing bad debt by 80% and increasing collections by 32% as a Senior Collection Account Manager, and supervising a 45-person marketing call center to raise productivity by 55% and customer acquisitions by 30%. I bring leadership, negotiation, analytics, and process-improvement strengths to scale commercial results.
Experience
Work history, roles, and key accomplishments
Consumer Marketing & Business Development Supervisor
Etisalat Misr
Jan 2020 - Present (6 years 5 months)
Developed acquisition strategies for gated communities, increasing revenue by 35% and NPS by 25%; launched 7 smart solutions projected to generate EGP 1.1B and captured a 29% market share through a coherent digital ecosystem.
Sr. Collection Account Manager
Etisalat Misr
Jan 2016 - Jan 2020 (4 years)
Reduced bad debt by 80% and increased collections by 32% through proactive account management and payment plan initiatives; implemented process improvements that saved EGP 750K and cut customer complaints by 65%.
Marketing Call Center Supervisor
Centro Global Solution
Jan 2011 - Jan 2016 (5 years)
Managed a team of 45 telemarketing and sales reps, increasing productivity by 55% and customer acquisitions by 30%; reduced AHT by 45% and improved first-call resolution by 15% through training and operational optimizations.
Education
Degrees, certifications, and relevant coursework
Cisco Academy
Data Analytics Foundations (certificate), Data Analytics
2025 - 2025
Completed Data Analytics Foundations course through Cisco Academy.
American University in Cairo
Lean Six Sigma (certificate), Process Improvement
2015 - 2015
Grade: highest rank among 32 managers
Completed a Lean Six Sigma program and ranked highest among 32 managers across the company.
Cairo Manara Language School
High School Diploma, Business and Technology
2006 - 2011
Completed high school with focus on Business and Technology (BTech).
Cisco Networking Academy
CCNA, Networking
2009 - 2009
Completed Cisco Certified Network Associate (CCNA) coursework through Cisco Academy.
Canadian International College
Bachelor of Technology, Technology
Studied for a Bachelor of Technology degree at Canadian International College.
Availability
Location
EgyptAuthorized to work in
Social media
Job categories
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