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Lauren McKinley

@laurenmckinley

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Customer-focused operations and sales professional driving revenue and service excellence.

United States

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What I'm looking for

I seek a collaborative role where I can grow sales, coach teams, improve processes, and deliver excellent customer experiences.

I am a detail-oriented customer service, sales, and operations professional with extensive frontline and remote experience in hospitality and inside sales. I consistently drive revenue—generating $1k–$2.5k daily in sales and achieving Directors Club status with 65k+ quarterly sales—while maintaining high customer satisfaction.

I build and coach high-performing teams, serve as a certified trainer, and contribute to recruitment and hiring as a Talent Scout. I streamline processes, mentor junior staff, and lead initiatives that improved hiring, onboarding, and sales performance across fast-paced environments.

My professional ethos centers on clear communication, dependability, and continuous improvement; I thrive in collaborative settings where I can apply program development, training, and relationship-management skills to deliver measurable operational impact.

Experience

Work history, roles, and key accomplishments

Current

Certified Trainer

Current

Buffalo Wild Wings

Jan 2013 - Present (12 years 8 months)

Designed and improved training programs and onboarding processes, developing service-industry talent and ensuring achievement of learning objectives since 2013.

Training Development Onboarding Talent Development Coaching Curriculum Design Employee Engagement Performance Management

Current

Server

Current

Buffalo Wild Wings

Mar 2012 - Present (13 years 6 months)

Delivered high-volume customer service at a location with $85–90K weekly sales, maintained 97% customer satisfaction and error-free payment handling while generating $1k–1.7k daily in transactions.

Customer Service Upselling Food Safety Conflict Resolution Time Management

Talent Scout

Publishing Concepts

Jul 2024 - Feb 2025 (7 months)

Supported talent acquisition by reviewing applications, conducting interviews, and participating in panel evaluations, dedicating 6–12 hours monthly and improving candidate selection diversity.

Recruiting Interviewing Relationship Management

Senior Inside Sales Associate

Publishing Concepts

Dec 2023 - Feb 2025 (1 year 2 months)

Led daily revenue contests and reporting, identified process improvements to maximize sales, and coached junior team members to meet revenue targets.

Sales Leadership KPI Tracking Performance Coaching Reporting Process Improvement Revenue Growth Team Meetings Sales Strategy

Inside Sales Associate

Publishing Concepts

Aug 2022 - Feb 2025 (2 years 6 months)

Managed inbound/outbound sales generating $1.5k–2.5k daily, achieved Directors Club with $65k+ quarterly sales, and mentored junior sellers to improve team performance and KPI attainment.

B2B Sales Customer Service Cold Calling CRM Upselling KPIs Coaching Oral History Interviewing

Education

Degrees, certifications, and relevant coursework

University of Houston–Downtown

Bachelor of Science, Interdisciplinary Studies

Completed a Bachelor of Science in Interdisciplinary Studies with coursework spanning multiple disciplines to support customer service and operations roles.