Nadine Bolaños Madrigal
@nadinebolaosmadrigal
Learning Design Specialist and Technical Writer driving measurable training outcomes.
Costa RicaWhat I'm looking for
I’m a bilingual Learning Design and Development Specialist, Technical writer, and Learning Project Manager with 10+ years of experience designing, writing, managing, and optimizing learning programs across diverse industries. At CHUBB, I created and facilitated over 50 technical and non-technical learning courses and documents, achieving 90% learner satisfaction, while building innovative blended learning programs using Articulate, Cornerstone, UBITS, and related tools.
I focus on measurable performance: I administer diagnostic assessments that drove a 30% improvement in learning outcomes, and I monitor KPIs that supported a 20% increase in productivity. I also ensure training compliance with legal and accreditation requirements (e.g., HIPAA) while coaching and mentoring 10+ team members to strengthen delivery and team performance.
Experience
Work history, roles, and key accomplishments
Created and facilitated 50+ technical and non-technical learning courses and documents, achieving 90% learner satisfaction. Designed blended learning (e-learning modules, virtual ILT, job aids) and improved learning outcomes by 30% while maintaining 100% compliance with regulatory and accreditation requirements.
Technical Writer & Trainer
United Collections Bureau
Jan 2013 - Jan 2015 (2 years)
Developed and implemented LMS-based learning materials covering insurance laws, sales strategies, and customer retention. Analyzed KPIs to tailor coaching and learning activities, increasing team sales and collections performance by 15% while achieving full regulatory compliance.
Education
Degrees, certifications, and relevant coursework
Universidad Isabel I / ENEB
Master's Degree in Team Leadership and Management, Team Leadership and Management
Master’s degree in Team Leadership and Management from Universidad Isabel I / ENEB.
Universidad Isabel I / ENEB
Master's Degree in Project Management, Project Management
Master’s degree in Project Management from Universidad Isabel I / ENEB.
Universidad Nacional
Bachelor of Education, Education
Bachelor’s degree in Education from Universidad Nacional.
Availability
Location
Costa RicaAuthorized to work in
Job categories
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