Paola B
@paolab1
I build scalable LMS learning experiences through analytics, instructional design, and visual content.
Costa RicaWhat I'm looking for
At Solventum, formerly 3M Health Care, I administer SumTotal LMS for thousands of users across regions and create SCORM- and xAPI-enabled learning modules in Articulate 360. I use learning analytics and reporting to support compliance, performance evaluation, and strategic training decisions.
My background combines instructional design, Adobe Creative Cloud content development, quality analysis, CAD-based orthodontic treatment planning, and customer-facing technical support. I’m continuing my studies in Graphic Design and Philosophy Education at Universidad de Costa Rica while building visually engaging, scalable learning solutions aligned with brand standards.
Experience
Work history, roles, and key accomplishments
Administered enterprise SumTotal LMS for a global organization, managing learning activities, curricula, audiences, and learning path assignments. Developed and published SCORM-compliant and xAPI-enabled e-learning modules using Articulate 360.
Reviewed virtual orthodontic treatment plans for compliance with clinical standards and technical specifications. Analyzed quality data and investigated flagged cases to identify root causes and trends.
Provided customer support services during a transitional period between specialized roles.
Designed orthodontic aligner treatments using specialized CAD software in accordance with clinical prescriptions and technical protocols. Ensured precision and consistency in treatment design while meeting strict production deadlines.
Delivered multi-channel customer support for Amazon customers in North American markets. Resolved escalated cases while maintaining service quality metrics and customer satisfaction standards.
Customer Service & Technical Support Representative
CSS Corp
Dec 2017 - Apr 2018 (4 months)
Provided combined customer service and technical support, troubleshooting product issues and guiding customers through technical processes.
Provided technical support for software and hardware issues, troubleshooting problems and guiding users through resolution steps.
Sales Associate & Cashier
Ferretería EPA
Nov 2015 - Jul 2016 (8 months)
Assisted customers with product selection and provided technical advice on hardware and home improvement products. Managed inventory control and operated cash register with accuracy.
Graphic Designer & Content Creator
Universidad de Costa Rica
Jan 2013 - Dec 2015 (2 years 11 months)
Produced educational and institutional content in alignment with official university brand guidelines. Created visual materials for academic programs, events, and institutional communications.
Education
Degrees, certifications, and relevant coursework
Universidad de Costa Rica
Bachelor's Degree, Graphic Design
Pursuing a Bachelor's Degree in Graphic Design with an expected completion in 2027.
Universidad de Costa Rica
Bachelor's Degree, Philosophy Education
Pursuing a Bachelor's Degree in Philosophy Education with an expected completion in 2028.
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Job categories
Skills
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