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Elisa UmañaEU
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Elisa Umaña

@elisaumaa

Program Manager at Google who co-created hands-on labs and learning content for partner hackathons.

Costa Rica
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At Google, I supported Labs for Sales requests, coordinated classroom setups for partner hackathons, and designed course structures, guides, and storyboards. I also project managed and co-created hands-on labs for customer hackathons and workshops.

At Google Cloud, I supported teams with program management, process optimization, and enablement. I used Gemini and NotebookLM to streamline processes.

At TransUnion, I project managed sales enablement events and created courseware in Articulate Storyline and Rise in English, Spanish, and Portuguese. I also edited videos, translated communications, and interpreted at events.

Earlier, at VMware Inc., IBM Costa Rica, OfficeSpace Software, and Fujitsu Consulting Costa Rica, I worked across instructional design, project management, knowledge management, and training. At Fujitsu Consulting Costa Rica, I created and facilitated a career development program whose graduates often moved into higher-level roles.

Experience

Work history, roles, and key accomplishments

SU

Program Manager, Technical Enablement

SureSkills

Jun 2025 - Jan 2026 (7 months)

Supported various teams within Google Cloud Learning Services by providing comprehensive program management, process optimization, and enablement support, ensuring smooth operation of key tools and systems, driving adoption of best practices, and contributing to strategic planning and implementation. Streamlined processes using Generative AI tools.

TransUnion logoTR

Sr. Consultant, Sales Enablement

Jun 2023 - Feb 2025 (1 year 8 months)

Project managed several sales enablement cross-functional projects for TransUnion International, such as the Virtual Sales Kickoff and Sales Leader Meeting events. Provided Learning Experience Design consultancy and created courseware in Articulate Storyline and Rise in English, Spanish, and Portuguese, edited videos using Camtasia, and translated communications.

VMware Inc. logoVI

Instructional Designer and Project Manager

Dec 2018 - Nov 2022 (3 years 11 months)

Developed courses using Articulate Storyline, Rise, and occasionally Adobe Premiere Pro for Internal Sales and Partner Sales Representatives. Project managed SaaS-oriented and cross-functional sales enablement learning projects via kickoff and status meetings, closing projects and connecting with SMEs and stakeholders.

IBM Costa Rica logoIR

Community & Knowledge Specialist and Solution Gateway Manager

Jul 2016 - Nov 2018 (2 years 4 months)

Managed community pages for Global Communications and Global Distributions Sector Industry Hubs, facilitated Agile Fundamentals workshops, participated in a project to train Watson in natural language usage, co-created and facilitated a Learning Design project, and managed projects around curated content.

Fujitsu Consulting Costa Rica logoFR

Training Manager/Sr. Trainer and Curriculum Developer

May 2012 - Apr 2015 (2 years 11 months)

Co-created and implemented a tracker of the ROI of training courses per account, owned and reported on training budget, conducted orientation sessions for all new hires, liaised with peers from other regions to standardize best practices, and created, facilitated, and program managed a career development program.

Education

Degrees, certifications, and relevant coursework

University for Peace logoUP

University for Peace

Global Leadership Diploma, Global Leadership

2021 - 2022

Completed the Global Leadership Diploma at the Centre for Executive Studies, University for Peace, from July 2021 to April 2022.

Tech stack

Software and tools used professionally

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