Brenda Fonseca
@brendafonseca
Training coordinator and learning & development facilitator enabling growth through customer-centric, measurable training improvements.
Costa RicaWhat I'm looking for
I’m an InnovateLearning & Development Facilitator with 7+ years of experience delivering and coordinating global training programs in fast-paced, multinational environments. I partner with business stakeholders to identify capability gaps, define training priorities, and drive operational excellence.
In my current role as a Training Coordinator at JonasLangLeSalle (JLL), I lead weekly English training for global audiences and manage training logistics, communications, and attendance tracking using Outlook and Seismic. Previously, at Amazon, I served as a Training Specialist and Onboarding Supervisor, coordinating onboarding for 200+ employees and improving time-to-productivity by 40%, while also building internal documentation and SOPs to streamline workflows across business units.
I translate strategy and change into clear learning paths, readiness plans, and measurable capability improvements—then use training analytics to drive continuous improvement. I’m passionate about enabling growth, accelerating change, and maximizing people’s potential through learning interventions that put the customer first.
Experience
Work history, roles, and key accomplishments
Led and delivered weekly English training sessions to global audiences, improving engagement through dynamic facilitation. Managed training logistics and attendance tracking, developed and updated eLearning materials, and used training analytics to drive continuous improvement.
Facilitated stakeholder engagement and supported strategic alignment with external partners to drive learning and performance outcomes. Produced program reviews and leadership communications and built internal documentation and SOPs to streamline workflows across business units.
Coordinated and delivered global/regional training sessions, including onboarding for 200+ employees, improving time-to-productivity by 40%. Managed LMS content uploads, scheduling, and reporting, and mentored new instructors while aligning training with business priorities and compliance standards.
Led 15-member customer service teams, consistently exceeding KPIs across quality, productivity, and customer satisfaction. Supervised escalations and process requests and implemented workflow audits to improve operational efficiency while coordinating deliverables with finance and workforce teams.
Provided high-quality customer service while analyzing performance metrics to strengthen service operations. Supported day-to-day service execution by applying process discipline and continuous operational awareness.
Education
Degrees, certifications, and relevant coursework
Universidad Hispanoamericana
Bachelor's degree, Psychology
2021 -
Pursuing a Bachelor's degree in Psychology at Universidad Hispanoamericana.
Portuguese Intensive - CEB
Portuguese Intensive, Portuguese
Completing a Portuguese intensive program at CEB.
Colegio Técnico Profesional de Granadilla
Executive Technician, Service Centers
2018 -
Completed an Executive Technician program in Service Centers at Colegio Técnico Profesional de Granadilla.
Colegio Técnico Profesional de Granadilla
High School Diploma, General Education
2018 -
Earned a High School Diploma from Colegio Técnico Profesional de Granadilla.
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Job categories
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