Armando Cardoso

Senior Technical Writer with over 6 years of experience leading technical publications for the VIA VPN project and AOS-CX product. Skilled in collaborating with SMEs to ensure accuracy and clarity in documentation. Experienced in using Madcap Flare and Atlassian tools to enhance content quality and project tracking.

Responsible for publishing and enhancing content in SDS Concessions Abuse Prevention using XMetaL and CMS. Maintained communication with stakeholders for feedback and project refinement, ensuring high-quality standards.

Served as the highest point of contact in Amazon Customer Service, managing various departments and mentoring new peers. Demonstrated exceptional communication and networking knowledge.

Trained a group of over 30 people in handling CAP contacts, creating schedules and interactive learning activities. Provided support during their first production week.

Handled customer interactions to identify potential abuse trends, requiring in-depth analysis of accounts. Developed skills in customer service and policy enforcement.

Taught Spanish to foreign students using creative methods. Managed classes of over 10 students and provided reports on progress and activities.

Currently in bootcamp to get certified in CCNA.

Activities and societies: Provided reports of the class, including topics mentioned, activities done as well as a roadmap to improve processes.

Helped foreign students from the USA to learn Spanish in a creative, innovative and fun way over 6 weeks. Took care of over 10 students per class and over 60 by each summer.

Certification for Web Interface Development.