Angélica Mora

Collaborate with Marketing to produce brand-aligned public-facing and training videos, including scene design and end-to-end learning blueprints, storyboards, scripts, and QA filters. Produced 4–20 minute enablement modules and built a centralized SharePoint L&D intake/tracking system coordinating 100+ initiatives to improve visibility, prioritization, and follow-through.

Led team development through coaching and structured performance feedback to strengthen execution and professional growth. Implemented Excel-based automation and dashboards to reduce manual effort and improve workflow visibility for operational decision-making.

Managed end-to-end renovation operations, aligning project timelines, budgets, vendor coordination, and quality expectations in a fast-paced real estate environment. Oversaw chargebacks, expense validation, and Coupa-related financial processes to ensure accuracy, compliance, and alignment with company guidelines.

Coordinated cross-functional renovation workflows by anticipating blockers and escalating mitigation paths to keep internal inquiries, handoffs, and processes moving. Focused on maintaining continuity and responsiveness across stakeholders during ongoing renovation operations.

Delivered real-time customer support across 2–4 concurrent chats, balancing speed, accuracy, and resolution quality in high-volume interactions. Applied fraud/risk awareness to support safe, compliant customer outcomes.

Supported marketing initiatives by contributing to collateral development, social media content support, and market/competitor research. Maintained financial audit and documentation accuracy to support compliant operational reporting.

Pursuing a Bachelor’s degree in Marketing & Sales at Universidad Fidelitas.

In progress: Google Data Analytics coursework on Coursera.

In progress: Google Digital Marketing & E-Commerce coursework on Coursera.

Completed or is pursuing a Bachelor’s degree in Business Administration at Universidad Fidelitas.