Sir Ortiz
@sirortiz
I build stronger customer experiences through training, quality assurance, and support.
Costa RicaWhat I'm looking for
I'm currently designing and delivering training programs at Teleperformance, creating materials aligned with business objectives and policies and using interactive methods such as role-playing to build employee capability.
I previously supported Trust & Safety operations as a QA Content Moderator at Teleperformance, reviewing content against platform policies, identifying risk patterns, and coaching teams through performance improvements.
At Concentrix, I provided chat-based technical support and customer service across phone and support channels, resolving issues efficiently while maintaining clear communication, service quality, and customer satisfaction.
I'm fluent in English and have intermediate Portuguese proficiency. I bring experience in policy analysis, performance evaluation, facilitation, and continuous process improvement in fast-paced customer operations.
Experience
Work history, roles, and key accomplishments
Design and deliver training programs for new hires and existing employees, create training materials, and facilitate engaging sessions using role-playing and interactive methodologies.
Reviewed and analyzed content based on platform policies, adapted to frequent policy updates, and identified trends and risk patterns to improve content quality and safety.
Provided technical support via chat channels, delivering clear and accurate written communication while resolving customer issues efficiently.
Managed customer inquiries through phone and support channels, quickly acquired product knowledge, and assisted in stabilizing operations by supporting multiple departments.
Assisted department leadership with engagement and communication activities, supported organization of internal events, and gained initial professional experience in corporate environments.
Education
Degrees, certifications, and relevant coursework
CTP of Pavas
Bachelor's Degree, Customer Services
2017 - 2019
Pursued a Bachelor's Degree in Executive for Customer Services at CTP of Pavas from 2017 to 2019.
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Salary expectations
Job categories
Skills
Interested in hiring Sir?
You can contact Sir and 90k+ other talented remote workers on Himalayas.
Message SirGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
