Open to opportunities

nadim akhdar

@nadimakhdar

Business development and customer-focused sales professional building growth and long-term client relationships in Beirut.

Lebanon

Message

What I'm looking for

I’m looking for a role where I can drive business growth through strategic development, nurture long-term client relationships, and deliver exceptional customer service backed by clear reporting and marketing-driven initiatives.

I’m a Business Development Manager who focuses on growth strategies that balance financial results with customer satisfaction. From ZX Capital Markets, I develop growth plans, build long-term relationships with new and existing customers, and help develop entry-level staff into strong salespeople.

My experience also spans client-facing roles where I consistently maintained service quality, inventory readiness, and client relationships—while turning opportunities into revenue. I’ve achieved a 65% client retention rate, increased upsales revenue by 31%, and handled customer concerns professionally through complaint resolution, database record management, and status reporting. I bring a hands-on approach to client engagement, marketing briefs, and operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Business Development Manager

Current

ZX Capital Markets

Mar 2024 - Present (2 years 3 months)

Developed a growth strategy focused on financial gain and customer satisfaction, and built long-term relationships with new and existing customers. Mentored entry-level staff and supported their development into effective salespeople.

Business Development Growth Strategy Customer Relationship Management Sales Coaching Customer Satisfaction

Introducing Partner

Scope Markets EU

Jan 2024 - Mar 2024 (2 months)

Acted as an introducing partner by meeting clients to keep them informed about available services. Maintained strong relationships with clients and prepared marketing briefs for new products.

Client Relations Service Coordination Relationship Management Trader Strategist Liaison

Sales Associate

Montblanc

Oct 2023 - Jan 2024 (3 months)

Ensured the boutique was clean, presentable, and kept customer-ready through consistent inventory and display updates. Provided personalized service to help customers choose writing instruments, and built long-term client relationships with exemplary customer experience.

Retail Sales Customer Service Inventory Management Merchandising Relationship Building Service Excellence

Sales Associate

Villeroy & Boch

May 2023 - Oct 2023 (5 months)

Guided customers in selecting prestigious tableware and cutlery, and increased sales by upselling new gift items. Kept shop inventory and displays current to maintain a high customer-ready retail environment.

Retail Sales Upselling Product Knowledge Inventory Management Visual Merchandising

Senior Service Representative

WhishMoney SAL

Apr 2022 - Feb 2023 (10 months)

Provided responsive customer support to maintain strong customer relationships, handling questions and concerns with speed and professionalism. Resolved customer complaints, managed database records, and drafted customer service status reports.

Customer Service Complaint Resolution Status Reporting Professional communication Customer Relations Management Troubleshooting

Grand Class Supervisor

Grand Cinemas SARL

Jun 2016 - Sep 2021 (5 years 3 months)

Improved client retention to 65% by building strong relationships and strengthened revenue by adding alcoholic cocktails that boosted upsales by 31%. Managed theater facility readiness and supported brand awareness and traffic through marketing efforts, social media, and community involvement.

Customer Retention Upselling Facility Maintenance Marketing Brand Awareness Payroll Processing Back Office Operations