Nada Aprilia Febrin
@nadaapriliafebrin
I streamline operations, KYC verification, customer support, and quality assurance.
IndonesiaWhat I'm looking for
I've supported trading operations at DXTR through English-speaking customer support, KYC document review, data validation, settlement reconciliation, and quality checks for compliance and accuracy.
Previously, at Accenture Technology Solutions, I analyzed quantitative and qualitative data, prepared client reports and presentations, and supported project plans, process mapping, and system integration. I also processed more than 1,000 driver data entries daily and handled around 300 outbound calls per day at GOJEK Indonesia, while building communication skills as an English Teacher.
Experience
Work history, roles, and key accomplishments
Junior Operations – English Speaker | KYC & Back Office Settlement
DXTR
Feb 2025 - May 2026 (1 year 3 months)
Provided English-speaking customer support for trading-related inquiries. Conducted KYC verification, managed back office settlement operations, and performed quality checks to ensure compliance.
Trust and Safety Associate
Accenture Technology Solutions Sdn Bhd
Oct 2021 - Feb 2025 (3 years 4 months)
I have experience analyzing qualitative and quantitative data, reviewing complex information, and ensuring accuracy and consistency. I developed strong attention to detail, critical thinking, policy adherence, and decision-making skills, which are highly transferable to content moderation. I am also experienced in identifying issues, documenting findings, and escalating cases when needed.
Education
Degrees, certifications, and relevant coursework
Andalas University
Bachelor of Arts, English Literature
Bachelor of English Literature degree from Andalas University, graduated in January 2021.
Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Salary expectations
Social media
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