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Nada Abdelghany

@nadaabdelghany

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Client performance and commercial leader driving revenue, retention, and team accountability.

United Arab Emirates

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What I'm looking for

I am seeking a senior commercial role focused on driving revenue, retention, and team performance within a collaborative, data-driven organization where I can scale processes and mentor teams.

I am a performance-focused commercial leader with 15+ years delivering revenue, retention, and measurable client outcomes across sales and account-led environments.

In my most recent role I owned performance for a high-value corporate portfolio, achieving 106% of annual KPIs in 2024 and generating over AED 20M in gross profit while maintaining strong client satisfaction and retention.

I build accountable teams through regular 1:1s, structured onboarding, coaching, and performance reviews, and I partner cross-functionally to remove operational friction and improve execution efficiency.

I serve as a reliable escalation point for complex client issues, protect long-term revenue through structured escalation management, and have been recognized for leadership impact, including Employee of the Year (2022).

Experience

Work history, roles, and key accomplishments

Business Relationship Manager

Meydan Free Zone

Nov 2021 - May 2025 (3 years 6 months)

Owned performance, retention, and revenue for a portfolio of high-value corporate clients, achieving 106% of annual KPIs in 2024 and generating over AED 20M in gross profit while maintaining high client satisfaction and reducing churn risk.

Revenue Management KPI Tracking Stakeholder Management Escalation Management Onboarding Cross Functional Collaboration

Sales Associate

Emirates Group

Jul 2021 - Nov 2021 (4 months)

Managed a structured sales pipeline and delivered against revenue and activity targets while maintaining CRM hygiene and supporting performance reporting to mitigate commercial risk.

Sales Pipeline Management CRM Revenue Forecasting performance reporting Pipeline Hygiene

Business Development Executive

Freezoner Corporate Service Provider

Jul 2020 - Jul 2021 (1 year)

Drove outbound and inbound sales activities, consistently exceeded annual sales targets, and maintained accurate CRM records to support forecasting and reporting.

Outbound Sales Lead Generation CRM Sales Forecasting Pipeline Management

Cabin Crew - Business Class

Emirates

Oct 2014 - Jul 2020 (5 years 9 months)

Delivered premium, high-touch service to VIP and HNW passengers while adhering to strict safety and operational standards and supporting service consistency across multicultural teams.

Customer Service Safety Compliance Communication

Collections Officer

HSBC

Aug 2012 - Aug 2014 (2 years)

Managed customer portfolios focusing on resolution and negotiation while ensuring compliance and maintaining accurate performance records to support reporting requirements.