NPNabila Putri
@nabilaputri
Versatile virtual assistant with strong customer support experience.
AustraliaWhat I'm looking for
I am a versatile professional with extensive experience as a Virtual Assistant, specializing in customer service and administrative support across various sectors including aviation and hospitality. Currently, I am working at Allroundly, where I manage email, calendar, and appointment scheduling, while also providing customer support through chat, phone, and email. My adaptability and attention to detail have allowed me to excel in cross-cultural communication and service customization.
In my previous roles as a Contact Centre Operator for Cairns Taxis and 13cabs, I efficiently handled high volumes of inbound calls, processed bookings, and assisted with driver queries. I was recognized for achieving the highest call volumes in the Brisbane hub, demonstrating my commitment to excellence in customer service. My educational background in Communication Studies has further equipped me with the skills necessary to thrive in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
Allroundly
Jan 2022 - Present (3 years 5 months)
Managed email correspondence, calendars, and appointments. Provided customer support via chat, phone, and email, while also assisting with general administrative tasks and projects. Conducted market research for content creation, maintained databases, and handled data entry accurately, including translation and transcription.
Contact Centre Operator
Cairns Taxis
Sep 2024 - Present (9 months)
Efficiently handled a high volume of inbound calls from general customers and corporate accounts. Processed bookings and assisted with driver queries. Managed after-hours emergency calls for local councils, ensuring timely reporting and coordination with appropriate officers.
Contact Centre Operator
13cabs
Nov 2023 - Present (1 year 7 months)
Efficiently handled a high volume of inbound calls from customers and account holders. Processed bookings and managed Demand Responsive Transport for Logan DRT. Recognized for achieving the highest call volumes in the Brisbane hub.
Front Staff
Bay Village Tropical Retreat
Dec 2022 - Present (2 years 6 months)
Organized reservation lists and handled incoming queries from guests. Processed payments efficiently via cash or EFTPOS. Provided ad-hoc support in food and beverage services as needed.
Flight Attendant
Garuda Indonesia
Jun 2015 - Present (10 years)
Licensed on Boeing 737-800 and Airbus A330-200/300 & Neo series, qualified in Economy & Business Class services. Ensured the safety, comfort, and welfare of passengers. Assisted with food preparation and organized service delivery throughout the flight.
Education
Degrees, certifications, and relevant coursework
Universitas Terbuka
Bachelor of Communication Studies, Communication Studies
Studied Communication Studies at Universitas Terbuka from 2016 to 2020. Gained knowledge and skills in various aspects of communication.
Tech stack
Software and tools used professionally
Availability
Location
AustraliaAuthorized to work in
Job categories
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