Open to opportunities

Nabila Putri

@nabilaputri

Message

Versatile virtual assistant with strong customer support experience.

Australia

Message

What I'm looking for

I am looking for a role that values adaptability and offers opportunities for growth in customer service and administrative support.

I am a versatile professional with extensive experience as a Virtual Assistant, specializing in customer service and administrative support across various sectors including aviation and hospitality. Currently, I am working at Allroundly, where I manage email, calendar, and appointment scheduling, while also providing customer support through chat, phone, and email. My adaptability and attention to detail have allowed me to excel in cross-cultural communication and service customization.

In my previous roles as a Contact Centre Operator for Cairns Taxis and 13cabs, I efficiently handled high volumes of inbound calls, processed bookings, and assisted with driver queries. I was recognized for achieving the highest call volumes in the Brisbane hub, demonstrating my commitment to excellence in customer service. My educational background in Communication Studies has further equipped me with the skills necessary to thrive in fast-paced environments.

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Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Allroundly

Jan 2022 - Present (3 years 10 months)

Managed email correspondence, calendars, and appointments. Provided customer support via chat, phone, and email, while also assisting with general administrative tasks and projects. Conducted market research for content creation, maintained databases, and handled data entry accurately, including translation and transcription.

Calendar Management Customer Support Data Entry Market Research Translation Transcription Administrative Support

Contact Centre Operator

Cairns Taxis

Sep 2024 - Present (1 year 2 months)

Efficiently handled a high volume of inbound calls from general customers and corporate accounts. Processed bookings and assisted with driver queries. Managed after-hours emergency calls for local councils, ensuring timely reporting and coordination with appropriate officers.

Dispatch Operations Customer Service Account Management

Contact Centre Operator

13cabs

Nov 2023 - Present (2 years)

Efficiently handled a high volume of inbound calls from customers and account holders. Processed bookings and managed Demand Responsive Transport for Logan DRT. Recognized for achieving the highest call volumes in the Brisbane hub.

Demand Responsive Transport Customer Service CRM Tools Dispatch Operations

Front Staff

Bay Village Tropical Retreat

Dec 2022 - Present (2 years 11 months)

Organized reservation lists and handled incoming queries from guests. Processed payments efficiently via cash or EFTPOS. Provided ad-hoc support in food and beverage services as needed.

Payment Processing Customer Service EFTPOS

Flight Attendant

Garuda Indonesia

Jun 2015 - Present (10 years 5 months)

Licensed on Boeing 737-800 and Airbus A330-200/300 & Neo series, qualified in Economy & Business Class services. Ensured the safety, comfort, and welfare of passengers. Assisted with food preparation and organized service delivery throughout the flight.

Customer Service In Flight Service Airbus A330