Naayram Agbenohevi
@naayramagbenohevi
Customer relations and data analyst driving retention and actionable insights.
GhanaWhat I'm looking for
I am a Customer Relations Advisor and Data Analyst with five years' experience blending customer service excellence and data-driven decision making to improve retention and campaign performance. I consistently resolved 100+ customer issues weekly with a 92% first-call resolution rate, helped boost retention by 15%, and contributed to a 250% revenue increase from search marketing campaigns.
I bring strong technical skills in Excel, Power BI, SQL and Python, with experience producing reports, visualizations and machine learning models to inform strategy. I collaborate with leadership to design digital support and marketing tactics, mentor teams to raise efficiency, and seek opportunities to apply analytics to improve customer experiences and business outcomes.
Experience
Work history, roles, and key accomplishments
Customer Relations Advisor
MultiChoice
May 2021 - May 2025 (4 years)
Resolved 100+ customer issues weekly with a 92% first-call resolution rate and helped boost retention by 15% through personalized support and proactive follow-ups. Generated statistical reports and visualizations for 20+ marketing campaigns, improving campaign performance by 50% and contributing to a 250% revenue increase from search marketing.
Credit Analyst
Letshego
Oct 2020 - May 2021 (7 months)
Recommended loan decisions and analyzed financial statements, maintaining <2% loan default rate and 95%+ accuracy in risk assessment reports while achieving 24–48 hour turnaround for credit decisions. Supported loan conversion rates of 80%+ through collaboration with relationship managers.
Education
Degrees, certifications, and relevant coursework
UGUniversity of Ghana
Data Analysis / Related Studies
Activities and societies: Related projects and coursework including Power BI, Excel, SQL, Python projects and data analysis capstone work.
Attended the University of Ghana; coursework and projects focused on data analysis and related subjects as reflected in professional projects and technical skills.
Blossom Academy
Introduction to Data
Activities and societies: Studied introductory data concepts; likely included practical exercises in Excel and basic data workflows.
Completed an Introduction to Data program at Blossom Academy focused on foundational data skills.
DADataCamp
Data Science / Data Analytics
Activities and societies: Courses: Data Visualization in Power BI, Python, SQL, Matplotlib, Pandas, Seaborn, NumPy, Scikit-learn, and related tracks.
Completed multiple DataCamp courses covering Excel, Power BI, SQL, Python, and data visualization tools.
Data Analytics Fellowship
Data Analytics
Activities and societies: Hands-on projects in Power BI, Excel, SQL, Python and data visualization.
Completed a Data Analytics Fellowship focused on Excel, Power BI, SQL, and Python practical skills.
ACACCA
Accounting
Activities and societies: Accounting coursework and professional modules related to finance and reporting.
Pursued ACCA-related accounting studies and certifications supporting finance and accounting competencies.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Job categories
Skills
Interested in hiring Naayram?
You can contact Naayram and 90k+ other talented remote workers on Himalayas.
Message NaayramFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
