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prudence mensah

@prudencemensah

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Motivated data analyst with expertise in data visualization and analysis.

Ghana

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What I'm looking for

I am looking for a role that values data-driven insights and offers opportunities for professional growth.

I am a motivated and results-focused data analyst with hands-on experience in data visualization tools such as Excel, Power BI, SQL, and Python. My passion lies in transforming data into actionable insights that drive strategic decision-making and optimize business processes. I have successfully generated statistical reports and visualizations that have informed over 20 marketing campaigns, leading to significant improvements in customer experience and revenue growth.

In my previous role as the Branch Head of Operations at The Seed Funds Savings and Loans, I collaborated with senior leadership to develop and implement a digital marketing strategy that improved campaign performance by 50%, resulting in a remarkable 250% increase in revenue from search marketing campaigns. My analytical skills have enabled me to streamline operations and enhance customer satisfaction, achieving a 15% increase in customer satisfaction scores through targeted initiatives.

With a strong foundation in data manipulation and analysis, I am adept at leveraging advanced SQL queries and data visualization techniques to extract meaningful insights from complex datasets. I am committed to continuous learning and professional growth, and I am excited to contribute my skills to a dynamic team that values data-driven decision-making.

Experience

Work history, roles, and key accomplishments

Branch Head of Operations

The Seed Funds Savings and Loans

Jul 2021 - Nov 2023 (2 years 4 months)

Turned data into actionable insights, providing C-suite stakeholders with insightful recommendations to streamline business operations and improve customer experience. Generated statistical reports and visualizations, providing key insights for more than 20 marketing campaigns and initiatives, including A/B testing, customer retention, brand awareness, and global expansion.

Data Visualization Excel Power BI SQL Python NumPy scikit learn Matplotlib Pandas SeaBorn

Customer Service Officer

The Seed Funds Savings and Loans

Oct 2017 - Jul 2021 (3 years 9 months)

Collected and monitored customer service performance data to identify common issues and service gaps, supporting efforts to improve customer satisfaction. Applied analytical thinking to investigate and resolve customer complaints and transaction anomalies within regulatory timelines.

Customer Service Data Analysis Regulatory Compliance KYC AML

Operations Processor

Absa Ghana

Oct 2015 - Sep 2017 (1 year 11 months)

Verified and validated client instructions, ensuring correctness and alignment with bank policies before data entry and processing. Processed large volumes of financial transactions (both local and foreign) with a strong focus on data accuracy, timeliness, and regulatory compliance.

Data Entry Regulatory Compliance

Education

Degrees, certifications, and relevant coursework

Blossom Academy

Data Analytics Fellowship, Data Analytics

Completed a Data Analytics Fellowship covering Excel, Power BI, SQL, and Python. Gained hands-on experience in data manipulation, analysis, and visualization.

University of Ghana

MSc Development Finance, Development Finance

Pursued a Master of Science in Development Finance, focusing on financial strategies and economic development. Developed a strong understanding of financial markets and their impact on societal growth.

Kwame Nkrumah University of Science and Technology

B.A Sociology and Social Work, Sociology and Social Work

Earned a Bachelor of Arts in Sociology and Social Work. Studied societal structures, human behavior, and social welfare, developing strong analytical and interpersonal skills.