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Naa Ayeley M

@naaayeleym

Customer service and administrative professional at XQUISITE CREATIONS, drafting client contracts and coordinating event projects.

Ghana

Message

At XQUISITE CREATIONS, I draft and review client contracts, proposals, quotations, event specifications, and business correspondence. I manage client communication from the first consultation through final execution.

I research venues, vendors, and event resources, then share findings and recommendations with clients. I coordinate vendors and timelines while keeping project records, schedules, and payment information current.

At ORCHARD PHARMACY, I prepared and maintained administrative documentation, including materials required for regulatory audits. I also managed correspondence, records, schedules, budgets, and employee information.

At BB&T CORPORATION, I handled detailed banking transactions and assisted with identifying and resolving fraud-related matters. Earlier, at NEIMAN MARCUS, I contributed to an approximately 30% increase in department revenue through relationship building and personalized service.

Experience

Work history, roles, and key accomplishments

Current

Owner / Event Planner

Current

Xquisite Creations

Jan 2012 - Present (14 years 10 months)

Owned and operated an event planning and décor business, managing client contracts, vendor coordination, and project timelines. Handled client communication from consultation through execution while maintaining detailed records.

Event Planning Contract Drafting Client Communication Vendor Management Project Coordination Negotiation Attention To Detail Time Management

Office Manager

Orchard Pharmacy

May 2012 - Jan 2019 (6 years 8 months)

Managed administrative documentation, correspondence, records, and schedules for a busy pharmacy office. Prepared materials for regulatory audits and supported daily operations with accuracy and attention to detail.

Administrative Support Documentation Preparation Records Management Scheduling Budget Management Regulatory Compliance Communication Skills Microsoft Office

Relationship Banker

BB&T Corporation

Oct 2006 - Feb 2012 (5 years 4 months)

Managed detailed banking transactions with accuracy and confidentiality, assisted in fraud resolution, and built strong client relationships through responsive service. Resolved customer concerns to support satisfaction and retention.

Banking Operations Customer Relationship Management Fraud Detection Problem Solving Communication Skills Attention To Detail Confidentiality

Commission-Based Sales Associate

Neiman Marcus

Jun 1997 - Oct 2000 (3 years 4 months)

Developed and maintained a large active clientele through strong interpersonal skills, contributing to a 30% increase in department revenue through relationship building and personalized service.

Sales Customer Relationship Management Communication Skills Interpersonal Skills Revenue Growth