Mya Grap

Analyzed reported leave requests to make determinations based on client-specific plans, state, and federal regulations, ensuring ongoing claim management met company standards. Established FMLA and other unpaid leave claims, tracked documentation, and communicated decisions professionally with claimants and clients. Mentored and trained new hires, achieving 100% accuracy in monthly claim audits.

Provided administrative support for efficient clinic operations, assisting the Optometrist and patients with care management and communication. Performed pre-testing, verified patient information, and conducted comprehensive training for first-time contact lens patients. Managed daily scheduling, correspondence, insurance verification, and maintained office procedures and patient files.

Processed active-duty military personnel and families through BWI AMC Terminal for worldwide transport, adhering to AMCI 24-101 and DTR 4500.9R regulations. Conducted passenger safety briefings and provided superior customer service at AMC’s most visible passenger terminal. Maintained error-free booking, processing, and manifesting for over 80,000 passengers annually, enabling a 100% on-time depar

Established and maintained records and reports per IAW AMCI 24-101 Volume 6, ensuring travel documentation was forwarded to Headquarters AMC. Checked the accuracy of all flight documentation and files, guaranteeing quality control and reconciling movement records within established timelines. Created and implemented training manuals and procedures for Data Records and Reports, achieving and mainta

Operated and monitored communications center equipment 24/7 for hospital and affiliated sites, providing informational services to the public. Greeted patients and visitors, provided directions, and promoted a positive public image for the medical center. Managed mailing services, meeting room coordination, beeper paging, audiovisual media, and copy center services.

Administratively and functionally responsible for all flight attendants assigned to each flight, ensuring passenger safety as specified by company and FAA Regulations. Responsible for cabin safety while maintaining the foremost in quality and excellence of passenger and inflight cabin service.

Performed duties related to aircraft loading/unloading, flight following, customs, and cargo handling. Responsible for achieving all ground operations goals concerning performance, safety, service, and regulatory compliance. Established and maintained working relationships, collaboratively developing action plans to improve performance with various agencies and personnel.

Performed duties related to passenger handling, aircraft servicing, catering, and operational integrity, ensuring all handling services met or exceeded airline and governmental policies. Ensured customers received premier quality service. Achieved and maintained Ground Security Coordinator and Dangerous Goods Handling certifications.

Conducted, planned, and oversaw daily Union activities for Council 72, composing and administering newsletters and trainings. Managed monthly and yearly Council 72 budgets, and acted as senior negotiator on the initial Collective Bargaining Agreement.

Completed an Associate of Science degree focusing on Health, Fitness, and Exercise Studies. Gained knowledge and skills relevant to promoting health and physical well-being.

Pursued an Associate of Science degree in Nursing, with coursework transferable to further studies. Developed foundational knowledge in nursing principles and practices.