Open to opportunities

Jerome Davis

@jeromedavis

Message

I am an office administrative professional driving process improvement, data analysis, and customer service excellence.

United States

Message

What I'm looking for

I seek a collaborative, process-driven role where I can apply administrative, underwriting, and patient-access experience to lead teams, streamline operations, and improve customer outcomes while growing professionally.

I am an office administrative professional with over 14 years of experience improving processes, performing data analysis, and delivering exceptional customer service across insurance, healthcare, aviation, and military logistics. I streamline operations, reduce turnaround times, and lead teams to improve efficiency and satisfaction.

In roles from underwriting support to patient access lead and motor transportation specialist, I have optimized workflows, implemented compliance audits, and managed complex insurance and revenue-cycle tasks. I bring disciplined attention to detail, collaborative leadership, and a results-driven approach to every team I join.

Experience

Work history, roles, and key accomplishments

Current

Underwriting Service Assistant

Current

State Farm

Jun 2023 - Present (2 years 3 months)

Assess insurance risks and streamline underwriting processes to improve policy turnaround times and accuracy while collaborating with agents to enhance customer satisfaction.

Underwriting Risk Assessment Policy Processing Process Improvement Cross Functional Collaboration Data Analysis Customer Service

Patient Access Lead

Northside Hospital

Nov 2021 - Oct 2025 (3 years 11 months)

Led patient access operations and implemented process improvements that reduced wait times and improved revenue cycle accuracy while conducting audits to ensure regulatory compliance.

Leadership Workflow Optimization Revenue Cycle Management Patient Intake Compliance Audits Staff Training EMR

Patient Access Representative

Children's Healthcare of Atlanta

Oct 2022 - Jun 2023 (8 months)

Streamlined patient registration and appointment scheduling, reducing wait times and minimizing billing errors through thorough insurance verification and coordination with clinical teams.

Patient Registration Insurance Verification Scheduling EMR Customer Service Data Entry

Flight Attendant

Frontier Airlines

May 2019 - Aug 2021 (2 years 3 months)

Ensured passenger safety and comfort by conducting pre-flight safety checks, managing in-flight services, and resolving passenger issues to maintain regulatory compliance and customer satisfaction.

In Flight Safety Customer Service Conflict Resolution Safety Inspections

Motor Transportation Specialist

United States Army

Sep 2011 - Feb 2014 (2 years 5 months)

Led motor transport operations and optimized logistics processes to improve delivery timeliness and mission readiness while maintaining strict vehicle and safety records.