Jerome Davis
@jeromedavis
I am an office administrative professional driving process improvement, data analysis, and customer service excellence.
United StatesWhat I'm looking for
I am an office administrative professional with over 14 years of experience improving processes, performing data analysis, and delivering exceptional customer service across insurance, healthcare, aviation, and military logistics. I streamline operations, reduce turnaround times, and lead teams to improve efficiency and satisfaction.
In roles from underwriting support to patient access lead and motor transportation specialist, I have optimized workflows, implemented compliance audits, and managed complex insurance and revenue-cycle tasks. I bring disciplined attention to detail, collaborative leadership, and a results-driven approach to every team I join.
Experience
Work history, roles, and key accomplishments
SFUnderwriting Service Assistant
State Farm
Jun 2023 - Present (2 years 3 months)
Assess insurance risks and streamline underwriting processes to improve policy turnaround times and accuracy while collaborating with agents to enhance customer satisfaction.
NHLed patient access operations and implemented process improvements that reduced wait times and improved revenue cycle accuracy while conducting audits to ensure regulatory compliance.
CAPatient Access Representative
Children's Healthcare of Atlanta
Oct 2022 - Jun 2023 (8 months)
Streamlined patient registration and appointment scheduling, reducing wait times and minimizing billing errors through thorough insurance verification and coordination with clinical teams.
FAFlight Attendant
Frontier Airlines
May 2019 - Aug 2021 (2 years 3 months)
Ensured passenger safety and comfort by conducting pre-flight safety checks, managing in-flight services, and resolving passenger issues to maintain regulatory compliance and customer satisfaction.
UAMotor Transportation Specialist
United States Army
Sep 2011 - Feb 2014 (2 years 5 months)
Led motor transport operations and optimized logistics processes to improve delivery timeliness and mission readiness while maintaining strict vehicle and safety records.
Education
Degrees, certifications, and relevant coursework
GUGeorgia State University
Bachelor's
2013 - 2017
Completed a Bachelor's program at Georgia State University from September 2013 to May 2017.
Wheeler High School
High School Diploma
2007 - 2011
High School Diploma completed at Wheeler High School from August 2007 to May 2011.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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