Krystal Badding
@krystalbadding
Detail-oriented aviation professional with strong analytical and coordination skills.
What I'm looking for
I am a detail-oriented and adaptable aviation professional with over 5 years of leadership experience in high-pressure, customer-facing roles. My academic background in Air Traffic Control and Airline Dispatch has equipped me with the skills necessary to manage complex operations effectively. I am eager to return to the aviation industry, where I can leverage my strong analytical, coordination, and multitasking skills to contribute to a dynamic team.
In my previous role as a Remote Pilot Operator at Science Applications International Corp, I simulated ATC and pilot training environments, interpreting real-time instructions to create immersive training scenarios. I also led onboarding training for new personnel, adapting simulations to meet changing conditions. My experience as an Aircraft Dispatcher at Global Aircraft Services further honed my ability to coordinate and monitor aircraft dispatch operations, ensuring flight safety and effective communication with flight crews.
Throughout my career, I have demonstrated a commitment to operational excellence and effective team leadership. My roles as a Referral Specialist and in various customer service and assistant manager positions have strengthened my skills in client relations, conflict resolution, and staff training. I am passionate about returning to the aviation sector and contributing to its growth and safety.
Experience
Work history, roles, and key accomplishments
Referral Specialist
Boundary Bay Veterinary Specialty Hospital
Oct 2024 - Present (9 months)
Coordinated medical referrals requiring precision and clear communication. Managed client relations, scheduling, and internal communications.
Customer Service & Assistant Manager Roles
Various Veterinary Centers
Jan 2019 - Dec 2024 (5 years 11 months)
Supervised Customer Service Representative teams of up to 5 employees in fast-paced clinical environments. Managed client relations, scheduling, and internal communications.
Remote Pilot Operator / Computer Operator I
Science Applications International Corp (SAIC)
Dec 2015 - Nov 2017 (1 year 11 months)
Simulated Air Traffic Control and pilot training environments using VCS, CRT, and keyboard-based systems. Interpreted real-time student instructions to create responsive, immersive training scenarios.
Aircraft Dispatcher
Global Aircraft Services
Jun 2015 - Dec 2015 (6 months)
Coordinated and monitored aircraft dispatch operations and flight safety. Communicated with flight crews and tracked weather, rerouting, and logistics.
Education
Degrees, certifications, and relevant coursework
Green River College
Associate of Applied Science, Air Traffic Control
Completed an Associate of Applied Science degree focusing on Air Traffic Control. Gained expertise in air traffic management and control systems.
Green River College
Associate of Applied Science, Airline Dispatch
Obtained an Associate of Applied Science degree with a specialization in Airline Dispatch. Developed skills in flight coordination, safety, and logistics.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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