Open to opportunities

Mia Mansfield

@miamansfield

Message

People Operations leader specializing in leave administration and employee relations.

United States

Message

What I'm looking for

I seek a role where I can lead leave and attendance programs, improve HR operations, coach leaders, and partner cross-functionally to ensure compliant, consistent outcomes.

I am a People Operations and Human Resources professional with progressive experience supporting leave administration, employee relations, compliance, and workforce policy in highly regulated environments. I balance employee experience with organizational risk and accountability while partnering cross-functionally with HR, Legal, Payroll, and leadership.

At American Airlines I led end-to-end attendance and leave administration across a multi-site workforce, conducted employee investigations, and advised on FMLA, ADA, accommodations, and return-to-work expectations. I reduced non-compliant attendance rates from 13.9% to 2.8% within ten months through consistent policy enforcement, targeted coaching, and data analysis.

I bring strong case management, process improvement, and cross-functional collaboration skills, and I use tools such as SAP SuccessFactors, Tableau, EPIC, Microsoft Office, and AI tools to manage records, reporting, and compliance. I communicate clearly, exercise sound judgment, and coach leaders on performance management and investigative best practices.

Experience

Work history, roles, and key accomplishments

Attendance & Leave Administration Lead

American Airlines

Jan 2024 - Jan 2026 (2 years)

Led end-to-end attendance and leave administration across a multi-site workforce, serving as primary escalation for complex cases and advising on FMLA/ADA to ensure compliant outcomes. Conducted employee investigations, partnered with HR/Legal/Payroll, and coached leaders on performance management and documentation.

Leave Management FMLA ADA Employee Relations Investigation SAP SuccessFactors Cross Functional Collaboration

Attendance Policy & Leave Compliance Manager

American Airlines

Mar 2023 - Jan 2024 (10 months)

Served as subject-matter resource on attendance policy and compliance, supporting FMLA/ADA administration and conducting investigations that reduced non-compliant attendance from 13.9% to 2.8% within ten months.

FMLA ADA Investigation Data Analysis Compliance Coaching Documentation

Customer Experience Operations Manager

American Airlines

Nov 2021 - Mar 2023 (1 year 4 months)

Led frontline teams focused on employee experience and accountability in high-volume environments, coached staff on professional standards, and coordinated cross-functional staffing and onboarding support.

Team Leadership Onboarding Performance Management Cross Functional Collaboration

Registration Specialist

Lankenu Hospital

Jul 2021 - Nov 2021 (4 months)

Managed patient registration processes and administrative tasks to support hospital intake and record accuracy during a transitional period.

Patient Registration Administrative Support Data Entry Customer Service Documentation

Airport Operations & Workforce Coordinator

American Airlines

Nov 2017 - Nov 2021 (4 years)

Supported workforce planning, staffing coordination, onboarding logistics, and process improvement initiatives to maintain operational coverage and compliance across multiple teams.

Workforce Planning Scheduling Onboarding Reporting Process Improvement Documentation Coordination

Patient Access Representative

Penn Medicine

Dec 2019 - Apr 2021 (1 year 4 months)

Provided patient access services including scheduling, registration, and insurance verification to ensure timely care and accurate billing documentation.

Patient Access Scheduling Insurance Verification Epic Customer Service Data Entry