Dawn Howard
@dawnhoward
Experienced customer service professional with a strong background in aviation.
What I'm looking for
I am a dedicated customer service professional with over 35 years of experience across various fields, including aviation, medical office reception, and social work. My extensive background has equipped me with a unique skill set that encompasses training, problem resolution, and compliance with state and federal regulations. I pride myself on my strong computer skills and data entry experience, which have been instrumental in my roles.
In my most recent position at Fairfield Chiropractic and Acupuncture, I was responsible for preparing charts, scheduling appointments, and assisting doctors in patient treatments. My role required meticulous attention to detail, as I managed medical records, collected payments, and verified insurance benefits. Prior to that, I worked with SkyWest Airlines, where I excelled as a cross-utilized agent, demonstrating my ability to adapt and thrive in fast-paced environments. My commitment to safety and customer satisfaction has consistently made me a top performer in my roles.
Experience
Work history, roles, and key accomplishments
Medical Office Receptionist
Fairfield Chiropractic and Acupuncture
Jan 2008 - Present (17 years 6 months)
Managed patient charts, scheduling, and payments, ensuring smooth office operations. Assisted doctors with treatments, took vitals, and processed X-ray films while verifying insurance benefits and working with VA liaisons.
Cross Utilized Agent
SkyWest Airlines
Jan 2000 - Present (25 years 6 months)
Served as a cross-utilized agent for Delta connections, handling gate and counter operations using SNAPP software. Performed duties as a Ground Security Coordinator and trainer for Delta Difference, excelling in rebooking and IROPS.
Above Wing Customer Service Agent
Delta Global Services
Jan 1995 - Present (30 years 6 months)
Provided above wing customer service, including baggage service, ticketing, and gate responsibilities. Conducted RON safety and security sweeps of aircraft, ensuring compliance with regulations.
Education
Degrees, certifications, and relevant coursework
Gannon University
Bachelor of Social Work, Social Work
Completed a Bachelor of Social Work degree at Gannon University. The curriculum focused on social work principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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